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tetonbob
tetonbob
Join Date 10/2013
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KVM mode screen no longer full view

July 22, 2018 1:50:32 AM from Stardock ForumsStardock Forums

I have a secondary computer being controlled through KVM mode. Prior to a reboot of that system,in KVM Mode, that secondary system screen filled the KVM Mode UI, so I had a complete 24" monitor view of that secondary system.

After a reboot of that secondary system, the KVM Mode UI is no longer completely filled out. the 24" monitor is about 2/3 filled, and the KVM mode UI fills the rest with black bars on each side.

Is there a setting I can't find to make the secondary computer in KVM Mode use an entire 24" monitor on the primary?

multiplicity
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tetonbob
basj
Join Date 03/2001
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Reply #1 July 22, 2018 3:36:10 AM
from Stardock ForumsStardock Forums

Hello,

I have forwarded your problem to Stardock Support team for their assistant. Please keep an eye on this thread for any updates. We appreciate your feedback and patient.

 

Basj

Stardock Community Assistant.

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tetonbob
tetonbob
Join Date 10/2013
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Reply #2 July 22, 2018 9:52:49 AM
from Stardock ForumsStardock Forums

Thank you. I'm subscribed to this topic.

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tetonbob
sdRohan
Join Date 10/2012
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Reply #3 July 23, 2018 8:34:06 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

Try:

and / or:

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tetonbob
tetonbob
Join Date 10/2013
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Reply #4 July 23, 2018 3:59:14 PM
from Stardock ForumsStardock Forums

Thanks for the suggestion. I think between those settings, and the fact that somehow the secondary computer's display setting had been changed from it's recommended of 1920 x 1080, all is now well.

A more complete setup disclosure:

The primary is a Windows 10x64 Dell Precision 5520 laptop running through a Dell TB16 dock. Two Dell monitors connected to the dock. Extended display in use

The secondary we've been talking about is a custom build 7x64

Sometimes after I close KVM mode, and reopen later, it does not open on the monitor I'd been using for KVM mode. But, I think I've tinkered with it enough now to know how to get it back to where I want it.

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tetonbob
tetonbob
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Reply #5 July 23, 2018 4:09:09 PM
from Stardock ForumsStardock Forums

Side note:
Are you aware of any upgrade or other discounts at present time? I received one in my inbox a little while ago (perhaps anniversary related?), but it expired before I was ready to commit. I've got 7 days left on the trial. I've been a long time user of the version 2 Multiplicity. The KVM Pro I've been trialing seems to fit all my needs quite well.

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tetonbob
AzDude
Join Date 11/2002
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Reply #6 July 23, 2018 4:15:55 PM
from Stardock ForumsStardock Forums

 

Quoting tetonbob,
reply 5

Side note:
Are you aware of any upgrade or other discounts at present time? I received one in my inbox a little while ago (perhaps anniversary related?), but it expired before I was ready to commit. I've got 7 days left on the trial. I've been a long time user of the version 2 Multiplicity. The KVM Pro I've been trialing seems to fit all my needs quite well.

Hello,

Try this link:  https://www.stardock.com/products/multiplicity/

 

 


AzDude
Stardock Community Assistant

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tetonbob
tetonbob
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Reply #7 July 23, 2018 5:19:50 PM
from Stardock ForumsStardock Forums

Hi AzDude. Thank you.

That just goes to the main page, and checkout with normal pricing. I'd have loved to take advantage of the Anniversary discount offer, but I'd just started my trial and to me it makes sense to run the entire trial period of a software before commitment.

Is it possible for Support to extend that or other discount to me?

Another odd thing, when I enter my email to see of there are any upgrade discounts available to me, I'm told there are not. I guess they are only available for v3 customers. But the odd thing is, on the response page, I'm shown a price of $59.99, but when I click the button, it shows full price also. So I guess that discount is not available either and the page needs updating? Or something is broken on the upgrade button/flow?

 

cart

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tetonbob
AzDude
Join Date 11/2002
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Reply #8 July 23, 2018 5:52:02 PM
from Stardock ForumsStardock Forums

Hello,

I'll check and see if anything can be done.


AzDude
Stardock Community Assistant

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tetonbob
tetonbob
Join Date 10/2013
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Reply #9 July 23, 2018 6:27:06 PM
from Stardock ForumsStardock Forums

Thank you!   

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tetonbob
sdRohan
Join Date 10/2012
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Reply #10 July 24, 2018 11:03:50 AM
from Stardock ForumsStardock Forums

Quoting tetonbob,
reply 7

I guess they are only available for v3 customers

That is correct.

Quoting tetonbob,
reply 7

But the odd thing is, on the response page, I'm shown a price of $59.99, but when I click the button, it shows full price also. So I guess that discount is not available either and the page needs updating? Or something is broken on the upgrade button/flow?

When I use your email (or any false / invalid one), I get those options but all but KM fail (no 'full price is shown').  Instead:

You likely have the product in your cart already and that is why you see a 'full price' item.  If you remove it, you will get what I did.

That said, it is not displayed well (the options) and will consider alternate language / presentation.

Thank you for pointing it out.

Regards,
Sean Drohan
Stardock Customer Service Manager

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tetonbob
tetonbob
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Reply #11 July 24, 2018 11:28:44 AM
from Stardock ForumsStardock Forums

Hi Sean. Thanks for your reply. Just so I'm clear, there are no current discounts available? v2 served my needs so I couldn't justify the upgrade to v3 when v2 was working for me. My needs have recently changed, and KVM Pro seems to fit those needs.

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tetonbob
sdRohan
Join Date 10/2012
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Reply #12 July 24, 2018 4:42:09 PM
from Stardock ForumsStardock Forums

Quoting tetonbob,
reply 11

Hi Sean. Thanks for your reply. Just so I'm clear, there are no current discounts available? v2 served my needs so I couldn't justify the upgrade to v3 when v2 was working for me. My needs have recently changed, and KVM Pro seems to fit those needs.

I have PM'd you a coupon.

----------------
Sean Drohan
Stardock Customer Service Manager

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tetonbob
tetonbob
Join Date 10/2013
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Reply #13 July 24, 2018 5:02:35 PM
from Stardock ForumsStardock Forums

Great! Thanks for your help and attention! Activated with ease.   

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