I cannot find the help I need
I sent a support ticket to Stardock, and they have not been helping. The product key I have to my purchase of Fences is not working. When I sent a support ticket to the team telling them about the issue, I got an automated email of common problems. And it said if my issue has not been resolved, then reply saying so, and so I did. I immediately got the same automated email. And then I said, "I already received this. May I please speak with someone?" I even followed the instruction in the email, and it did not resolve my issue. Again, I got the same email.
I need assistance that is not automated. I want the team to actually see my message. What do I do?