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Jaga Telesin
Jaga Telesin
Join Date 02/2008
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Multiplicity crashes Uplay

August 14, 2016 9:30:52 PM from Stardock ForumsStardock Forums

Found out after some trial and error while playing Far Cry 4 that if the mouse travels off the primary computer's monitor and onto the secondary, it will cause a disconnection notice in-game from Uplay, and then exiting the game will crash Uplay.  The simple way to test this is to unload Multiplicity and run the same test, which causes no disconnects or crashes.

 

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Jaga Telesin
Neil Banfield
Join Date 04/2001
+1033 sdemployee
Reply #1 August 15, 2016 5:12:22 AM
from Stardock ForumsStardock Forums

Which version of Multiplicity are you using?

It will say in the about tab in the software.

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Jaga Telesin
Jaga Telesin
Join Date 02/2008
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Reply #2 August 15, 2016 10:48:16 AM
from Stardock ForumsStardock Forums

Using Multiplicity v3.42 KM Build 00080, it was downloaded ~3 days ago off the site here.

The Primary computer/monitor is running Windows 10 Anniversary edition (x64) as of a week ago.  The secondary computer/monitor is running Windows 7 Pro x64.  Both have updated driver sets and run without issue otherwise.  The primary has 3 monitors attached, but the game in question only runs on one of them in native 1920x1080 mode.

I can't determine Uplay version through it's UI, nor does the file have detail properties.  But it self-updates, and has been run every day for ~3 weeks.  I also have Steam installed on the Primary, and it seems to work fine with that (no disconnects/crashes).  Ubisoft's software is a bit more aggressive, so it makes sense.

If you'd like a DXdiag or similar, just let me know.

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Jaga Telesin
TheJarnis
Join Date 10/2008
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Reply #3 August 20, 2016 1:21:52 AM
from Stardock ForumsStardock Forums

Don't hold your breath. I reported the exact same issue in February, here:

https://forums.stardock.com/475494

Supposedly it was reproduced, but we have seen no update to Multiplicity since then, so who knows when we actually see it fixed.

In all honesty, the whole application feels abandoned by the devs. It is great, it works great 99% of the time, but those nagging issues - like this one - could really use bit more polish. I'd happily pay $20 ever year if it means Stardock would keep the app up-to-date and issue-free.

Hey guys over there at Stardock; I'll buy a new Object Desktop license even if I don't use any of those applications (moneys for you!) if you fix this thing.

 

 

 

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Jaga Telesin
Neil Banfield
Join Date 04/2001
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Reply #4 August 20, 2016 8:52:19 AM
from Stardock ForumsStardock Forums

There is a fix for this.  Contact support and request the latest multip.dll  The file is tiny (less than 100K)

This will resolve the problem.  I do not know why this has not been released and I will pressure the right people to get it sorted.

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Jaga Telesin
Jaga Telesin
Join Date 02/2008
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Reply #5 August 25, 2016 3:00:40 PM
from Stardock ForumsStardock Forums

I'd suggest pushing it out as an update then, given that it is a small fix.  I can't see myself emailing support for the fix - I'd forget if I ever had to reinstall and/or rebuild the OS (which happens).

And while I appreciate the investigation, TheJarnis does have a point.  The Pro software is part of a paid subscription suite, and as such it *should* be patched and regularly updated as needed.  I'll wait patiently for the patch to come down the line, and simply try to remember not to use the two in conjunction.  Multiplicity is a useful tool, all other things aside.

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Jaga Telesin
jfZyx
Join Date 12/2015
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Reply #6 August 29, 2016 3:25:06 AM
from Stardock ForumsStardock Forums

The KVM version of Multiplicity didn't receive the Build 00080. 

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Jaga Telesin
ashleyslair
Join Date 07/2014
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Reply #7 October 27, 2016 9:03:57 PM
from Stardock ForumsStardock Forums

Hello , 

 

Is there a download link from support for the updated multip.dll , because my uplay crashes as well and i would rather not have to wait for a response from support just to replace a .dll file if there is a download link already out here.


Thank you,


Ashley

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