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WandaJo
WandaJo
Join Date 01/2008
+2

error downloading the selected library

February 19, 2008 4:09:18 PM from WinCustomize ForumsWinCustomize Forums

I posted this in New Users yesterday and another "Citizen" was having the same problem that just started yesterday.  It did not get resolved in that forum.  I'm not familiar with the escalation process, so thought I would try this forum.   In WinCustomize browser, I am getting "There was an error downloading the selected library - please try again"/  I have rebooted and re-installed WCB and now I can't get to any of the libraries through WCB.  I am running XP-SP2 and made no changes to my machine the last few days.  Yes, I can use regular IE and download, but am unable to search and use the install/apply functions.  I would appreciate some advice on the next step I should take.  Thanks,

 

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WandaJo
ZubaZ
Join Date 11/2001
+917
Reply #1 February 19, 2008 4:57:37 PM
from WinCustomize ForumsWinCustomize Forums
A few things . .
One, a link to the other post might help people get up-to-speed. 
Two, these are community supported forums that the tech-support and developers sometimes pop in to.
And three, there is always official support available by emailing support@stardock.com or going to https://www.stardock.helpserve.com/

So . .what library initially caused the issue?  What sin in the library?
What version of WCB?
Did downloading and applying work in the past?
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WandaJo
Hankers
Join Date 04/2004
+542
Reply #2 February 19, 2008 5:14:51 PM
from WinCustomize ForumsWinCustomize Forums
The "Skins and Themes" error in SDC and WC Browser is being worked on. This has been reported earlier today to support. Thank you for your patience. 

PS
What sin in the library?
there are no sins in the library.  
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WandaJo
WandaJo
Join Date 01/2008
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Reply #3 February 19, 2008 5:22:15 PM
from WinCustomize ForumsWinCustomize Forums
Yipes! Thank you very much. I thought it was just me. And one other Q? When I did the re-install of WCB I also got WC Tray which I never had before. (Where did that come from?) So when I ran WCB and hit the News/Web Browser tab, it would come up and ask me to install WC Tray. I did that, closed everything down, ran WC Tray and from that WCB and still when I hit the news/WB on the left, I get "Install WC Tray?" And I have to go through backdoors on "My Account" to even get to the forums now. Just let me know in this post when you think the download problem is fixed and maybe all the rest of it will work too. Thanks ever so much - I know after an upgrade is a busy time.....
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WandaJo
ZubaZ
Join Date 11/2001
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Reply #4 February 19, 2008 5:41:00 PM
from WinCustomize ForumsWinCustomize Forums
What sin in the library?there are no sins in the library.
I don't know . . .I've seen some horrendous wallpapers in my time.    
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WandaJo
WandaJo
Join Date 01/2008
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Reply #5 February 20, 2008 5:06:32 PM
from WinCustomize ForumsWinCustomize Forums
Is someone still working this issue or do I need to open a trouble ticket?
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WandaJo
ZubaZ
Join Date 11/2001
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Reply #6 February 20, 2008 5:12:31 PM
from WinCustomize ForumsWinCustomize Forums
It's being worked on.  You're good.
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WandaJo
RedDragonfps
Join Date 07/2006
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Reply #7 February 20, 2008 6:39:39 PM
from WinCustomize ForumsWinCustomize Forums
Same problem here. good to know im not the only one and it's being worked on.
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WandaJo
karmat
Join Date 02/2007
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Reply #8 February 20, 2008 6:42:44 PM
from WinCustomize ForumsWinCustomize Forums
Glad to hear it's not just me...
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WandaJo
zakai1369
Join Date 04/2007
+139
Reply #9 February 20, 2008 9:40:37 PM
from WinCustomize ForumsWinCustomize Forums
ah heres the other thread
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WandaJo
WandaJo
Join Date 01/2008
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Reply #10 February 21, 2008 9:58:54 AM
from WinCustomize ForumsWinCustomize Forums
Hey - It's Working!!! Yeah!!! Thanks so much!
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WandaJo
WandaJo
Join Date 01/2008
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Reply #11 February 21, 2008 10:07:51 AM
from WinCustomize ForumsWinCustomize Forums
Oops - spoke to soon. The lights are on but no one is home. I can see all the libraries but cannot download. But you probably know that....
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WandaJo
ZubaZ
Join Date 11/2001
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Reply #12 February 21, 2008 10:42:44 AM
from WinCustomize ForumsWinCustomize Forums
Oops - spoke to soon. The lights are on but no one is home. I can see all the libraries but cannot download. But you probably know that....
Ditto.

But Progress!!!   
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WandaJo
ZubaZ
Join Date 11/2001
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Reply #13 February 21, 2008 2:54:42 PM
from WinCustomize ForumsWinCustomize Forums
From the filedownload.log (C:\Program Files\Stardock\SDCentral\WCBrowser)

HTTP: ---------------------
HTTP: File: C:\Program Files\Stardock\SDCentral\Download\Tool.CurXPTheme
HTTP: Url: https://www.wincustomize.com/download.asp?p=sb&LibID=25&skinid=2362&file=Tool.CurXPTheme&source=1
HTTP: Getting file information
HTTP: Connecting to 38.99.229.8
HTTP: Connected to: 38.99.229.8
HTTP: Error: -14 The Url is invalid
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WandaJo
WandaJo
Join Date 01/2008
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Reply #14 February 21, 2008 11:02:29 PM
from WinCustomize ForumsWinCustomize Forums
From the filedownload.log (C:\Program Files\Stardock\SDCentral\WCBrowser)


I feel like I'm on another planet here. I don't have a log in that folder. I HAD a filedownload.log in C:\Program Files\Stardock\WinCustomize\SkinBrowser\data but it hasn't been written to since 2/17. In that same folder I have a new download file that chronicles my current failures. I think I have all my updates. Why is my file structure different? EDIT Never Mind - you're using SD Central - Sorry....
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WandaJo
ZubaZ
Join Date 11/2001
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Reply #15 February 21, 2008 11:26:22 PM
from WinCustomize ForumsWinCustomize Forums
EDIT Never Mind - you're using SD Central - Sorry....


same engine. . . different route.
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WandaJo
DorkCoffeez
Join Date 03/2006
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Reply #16 February 22, 2008 12:15:51 AM
from WinCustomize ForumsWinCustomize Forums
The server was reset to correct this problem however the download issue still remains. I will update the web team in the morning for you.
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WandaJo
ZubaZ
Join Date 11/2001
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Reply #17 February 22, 2008 8:17:21 AM
from WinCustomize ForumsWinCustomize Forums
Thanks Seabass
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WandaJo
zakai1369
Join Date 04/2007
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Reply #18 February 22, 2008 9:51:49 AM
from WinCustomize ForumsWinCustomize Forums
Nice to see it downloading fine this morning.   
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WandaJo
ZubaZ
Join Date 11/2001
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Reply #19 February 22, 2008 10:07:36 AM
from WinCustomize ForumsWinCustomize Forums
SDC is working fine here too.

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WandaJo
WandaJo
Join Date 01/2008
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Reply #20 February 22, 2008 10:31:53 AM
from WinCustomize ForumsWinCustomize Forums
Yip-eee! Let the fun begin! Thanks for all you hard work!
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WandaJo
DorkCoffeez
Join Date 03/2006
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Reply #21 February 27, 2008 10:31:07 PM
from Stardock ForumsStardock Forums
No problem guys. Just let us know at support@stardock.com if you have further troubles.
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