What happened to good customer service?
It has become obsolete. It is very rare to get good customer service these days.
Every time I see a McDonald's commercial I want to sue for false advertisement! They don't care if I am "smiling" or not, as long as I have ordered my #7 no onions supersized with a Coke. They don't HAVE to care. How many people do you think will actually stop getting their #7's no onions supersized with a Coke, because of bad customer service? Or in other words, start going some place else and never returning to a McDonald's again? Same with all large companies. They don't have to give good customer service, when they have something everyone wants. Like AOL , Time warner, Verizon and Comcast, just to name a few. They will continue to have high prices, and say it's because of demand. That demand, in turn, will allow for bad customer service.
I work 10 hour days as a receptionist for a large scale commercial printer. I have no problem with my attitude, through out the day. Proudly, I have been complimented on it. And believe me, I do not have a perfect life. It's hard to leave it at home ALL the time. The difference, I know the people walking through the door, may want to spend money, I will treat them with respect. That money, is what pays me. Besides, they have lives and bad days too. Why not make their day and yours a little better? I have worked in customer service jobs ever since I was able to work. It's what I do best. I know it, that's why I do it! Do what your good at, right?
If it were only that simple! How many people are actually, truelly happy with what they do?
I blame our society. Everything has sped up. Computers got faster, cars got faster, higher speed limits, we got fast food, drive through everything from liquor to banks. When do we have time to slow down?
Same for customer service, gotta hurry you up, just to get to the next guy, to make that quick buck. It has gotten way out of hand. Big companies thrive off of this. We are in too much of a hurry to complain, and if we do, no problem, drop it in the box and someone (if anyone) will read it later. Or maybe, you tell a supervisor, who is younger than you, and a couple of days later you notice no difference in the performance. What do we do, nothing, except keep complaining to people who don't care about the consumers that patron their establishments. I for one, will keep on with my great customer service, with high hopes that it will catch back on.....like bell bottoms...
crazy lady
