While this is somewhat subject and dependent on many factors, is it still the case?  If so, what are you downloading......?

Sean Drohan
Stardock Product Lifecycle Manager

For instance...

That's just 2 MB per second. In terms of modern Internet speeds, that's pretty slow. When I think of a CDN I usually think of something like Cloudflare or AWS which allows for you to contact the geographically closest server so that you can get the fastest downloads possible.

Apparently, you're not using Cloudflare for your CDN.

Wow, this problem is still there almost a full year later, or it's back. Trying to download start11 for another machine (I bought the 5 pack), and it was going at 75 kB/s and eventually failed. Started again and it hit a still-slow 200 kB/s and finally succeeded. (Speedtest shows my ISP is delivering real download rate of 350 Mbps, so the problem is not on my side.)

Wow, a 50.40 MB file took over 10 minutes to download. This is almost dial-up speeds, it's 2025 and this has been a problem for at least a year or more. Can we get some actual updates on this other than "We appreciate your feedback and patience."

It doesn’t matter whether I download today or on any other day,the speeds are consistently slow. I’m not sure what file you tested with, but if it was under a couple hundred MB, it shouldn’t take 90 seconds. A file like the Start 11 update should only take a few seconds.

If you’re using a CDN, it may be worth evaluating another provider. If you’re not using one, I strongly recommend implementing one. Handling thousands of downloads per hour should be straightforward, and current performance reflects poorly on your brand.

Hello,
Sorry to hear you're running into this issue. From what I understand, our Support team is already aware of it, and hopefully there’ll be some improvements or updates in the near future. We really appreciate your feedback and your patience, it helps us move forward.
Thank you,
Basj
Stardock Community Assistant