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Fences 5 no longer works after Start11 trial

June 1, 2024 1:59:08 PM from Stardock ForumsStardock Forums

I recently installed Start11 for a trial. The trial expired and I uninstalled it. Now, the fences that I previously had no longer appear on my desktop.

When I click the icon for Fences in the Start menu, it tells me it can't find Fences.exe. I downloaded the latest build again and attempted to re-install but keep getting an error:

Retry just closes the screen.

I tried to uninstall Fences and got this:

Tried it again and got:

 

Can anyone provide a solution?

Thanks.

Gary

fences
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TerraUtopia
basj
Join Date 03/2001
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Reply #1 June 1, 2024 9:18:12 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Please try purge and reinstall steps as mention here : [Link]. Just make sure to redownload the latest version from your account page. Reboot after the purge. Reinstall and reboot again after the installation. Retest and report back here.

Thank you,
Basj,
Stardock Community Assistant.

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TerraUtopia
TerraUtopia
Join Date 07/2017
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Reply #2 June 2, 2024 8:51:52 PM
from Stardock ForumsStardock Forums

I followed all the steps and still get the same error during install. 

I didn't have a chance to click any button as the screen disappeared by the time I read it.

I did not re-boot.

Over to you ...

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Reply #3 June 2, 2024 9:22:01 PM
from Stardock ForumsStardock Forums

Further to my last post, after a re-boot, I decided to re-try the Purge Fences program.

I realized that every file it tried to delete gave a message of "The process cannot access the file because it is being used by another process." Thus, nothing got deleted - the Fences folder retained all its files.

 

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basj
Join Date 03/2001
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Reply #4 June 2, 2024 9:58:28 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Please try cleanboot as mentioned here and try install again while on the new admin account: https://forums.stardock.com/486084/fences-support-faq#cleanboot. Try it and report back.

Thank you.
Basj,
Stardock Community Assistant.

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TerraUtopia
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Reply #5 June 3, 2024 10:24:02 AM
from Stardock ForumsStardock Forums

I did something a bit simpler. I went into System Configuration and chose to do a Safe Boot. After re-booting, I was able to run Purge Fences and then re-install Fences.

Unfortunately, I lost my configuration of Fences as I was never able to back it up after the removal of Start11 but I have Fences back.

Even with all these issues, I am still willing to upgrade to Object Desktop. I am only waiting to hear on whether I can get a credit for Fences 5 applied to my purchase since I only upgraded to Fences 5 in April.

Thanks.

Gary

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