The main problem is I want to install Multiplicity on my Ubuntu Mate 32bit, but for some issue, I can't install Steam on my Ubuntu Mate 32bit so. I needed to install it directly on the official Stardock site, but As the title says. I bought a Multiplicity KVM on Steam on sep 10,2022, but it is not showing up on https://store.stardock.com/myaccount/products, so when I request the product key on https://www.stardock.com/support/product-key-retrieval, it doesn't send Multiplicity key for me. It also happened on Groupy too. But others, like Fences4 and Start11 work fine