Search
Forum Home | Login
jlegg4
jlegg4
Join Date 04/2015
0

Must connect to secondary computer twice before mouse becomes active

January 5, 2024 12:15:16 PM from Stardock ForumsStardock Forums

I am using KVM Pro version 3.6 Build 00105.kvmpro with 3 secondary computers running the same version.  Lately I have had to connect, disconnect and re-connect to the secondary computer before I can select anything with the mouse.  The first time I connect I see the secondary's screen and the cursor will move with the mouse, but I cannot select anything.  I then disconnect and re-connect to the same computer and I have complete control.  This happens every time I connect with any of the 3 secondary computers.  I have tried flushing the DNS cashe, restarted the processes unloaded and re-started Multiplicity to no avail.  I have confirmed it is not a firewall issue.  Any idea what has gone wrong or how to fix this behavior?  Many thanks.

 

 

mouse active reconnect inactive select multiplicity
Search this post
Advanced Search
Subscription Options
Reason for Karma (Optional)
Successfully updated karma reason!
jlegg4
basj
Join Date 03/2001
+1687 sdemployee
Reply #1 January 5, 2024 8:35:04 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. I am not really good with Multiplicity, but I read few threads on mouse vs Multiplicity issue. Are you using high polling rate mouse (gamer mouse)? If you do, try turn down the polling rate and see if that help with your issue.

Thanks
Basj,
Stardock Community Assistant.

Reason for Karma (Optional)
Successfully updated karma reason!
jlegg4
jlegg4
Join Date 04/2015
0
Reply #2 January 6, 2024 6:04:13 AM
from Stardock ForumsStardock Forums

Thanks basj, but it's not a high polling rate mouse and on the second connection it always works smoothly and perfectly.  Think it's more than a mouse problem.  Appreciate your response, though.

 

Reason for Karma (Optional)
Successfully updated karma reason!
jlegg4
basj
Join Date 03/2001
+1687 sdemployee
Reply #3 January 6, 2024 6:48:07 AM
from Stardock ForumsStardock Forums

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reason for Karma (Optional)
Successfully updated karma reason!
jlegg4
jlegg4
Join Date 04/2015
0
Reply #4 January 8, 2024 6:57:25 AM
from Stardock ForumsStardock Forums

Thanks basj, but I think I have taken care of the problem.  I went through the Purge and Re-install proceedure outlined by Stardock here: https://support.stardock.com/space/SHC/1347158073/Multiplicity+purging+and+re-installing and that seems to have done it.  Problem solved.  I include the link for anyone with a similar problem.

 

Reason for Karma (Optional)
Successfully updated karma reason!
jlegg4
basj
Join Date 03/2001
+1687 sdemployee
Reply #5 January 8, 2024 7:03:03 AM
from Stardock ForumsStardock Forums

Awesome, really glad you resolved it on your own.

Thank you,

Basj,
Stardock Community Assistant

Reason for Karma (Optional)
Successfully updated karma reason!
View all recent posts
Mark all posts as read Delete cookies created by the forum Return to Top
Stardock Forums v        Server Load Time:   Page Render Time:
Facebook Twitter YouTube Google+