Next Renewal Date Moved

Good morning,

I just renewed my Object Desktop through this email. The renewal was set to be effective 01/25/2024.

When I renewed it reset my renewal to 01/01/2025 instead of 01/25/2025.

That change makes it seem like I am getting 11 months plus a few days instead of 12.

Thanks,
Charles Mason Landstreet, Jr

stardock software

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DrJBHL

Join Date 04/2002

+4267

Unfortunately, Support will only officially return fom vacation tomorrow, and the Community Support Assistant (basj) may not see your problem for several hours more.

If the dates you quote are correct, then that date needs to be fixed in your account, and because I'm not in the USA, I can't look at it (US law). I'll leave a note for basj with this url.

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Hello,
Sorry to hear you are having issues. Please raise support ticket using the link below, use "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Thanks
Basj,
Stardock Community Assistant

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