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zratchet
zratchet
Join Date 11/2008
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Nothing is working after an internet glitch

December 27, 2023 8:18:06 PM from Stardock ForumsStardock Forums

Hello, I had an internet glitch and afterwards Multiplicity stopped working.

I have tried

- Port fix

- Purge

- Checked firewall/turned off and on/checked rules/public/private settings

- Tried switching primary to a different system and still had the same problem.

Any help would be much appreciated. 🤷‍♂️ I'm stumped.

All 3 systems are working fine other than Multiplicity not working.

 

Thanks

Michael

multiplicity
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zratchet
basj
Join Date 03/2001
+1688 sdemployee
Reply #1 December 27, 2023 8:55:11 PM
from Stardock ForumsStardock Forums

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Note: Stardock on holidays now until 2nd January 2024. Support might be slow. Your patience is highly appreciate.

Basj,
Stardock Community Assistant

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zratchet
zratchet
Join Date 11/2008
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Reply #2 December 27, 2023 10:10:31 PM
from Stardock ForumsStardock Forums

Update - 1 system started connecting again but the other secondary will still not connect.

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zratchet
basj
Join Date 03/2001
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Reply #3 December 27, 2023 10:13:13 PM
from Stardock ForumsStardock Forums

Please review this guide: https://forums.stardock.com/486104/multiplicity-support-faq#connectionissues

Thank you,

Basj,
Stardock Community Assistant

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zratchet
zratchet
Join Date 11/2008
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Reply #4 December 27, 2023 11:16:59 PM
from Stardock ForumsStardock Forums

Did all of these already. The other system just started working again after sitting for a while (after going through these steps on all 3 systems)

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zratchet
basj
Join Date 03/2001
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Reply #5 December 27, 2023 11:37:00 PM
from Stardock ForumsStardock Forums

Please wait for Support to come in for more suggestion. Appreciate your patience.

Thank you,

Basj,
Stardock Community Assistant

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zratchet
zratchet
Join Date 11/2008
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Reply #6 December 28, 2023 1:44:47 PM
from Stardock ForumsStardock Forums

I would still appreciate feedback from support in case this happens again, but all 3 computers are connecting to each other fine today (all 3 were shut down or hibernated overnight)

Thanks

Michael

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zratchet
sdrohan
Join Date 10/2012
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Reply #7 January 2, 2024 1:28:18 PM
from Stardock ForumsStardock Forums

Quoting zratchet,
reply 6

I would still appreciate feedback from support in case this happens again, but all 3 computers are connecting to each other fine today (all 3 were shut down or hibernated overnight)

Thanks

Michael

It seems clear that your 'glitch' was the cause, yes?

Sean Drohan
Stardock Product Lifecycle Manager

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zratchet
zratchet
Join Date 11/2008
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Reply #8 January 2, 2024 11:29:41 PM
from Stardock ForumsStardock Forums

Seems to have been, yes, as all is back to normal.

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