Cannot deactivate key on old machine and cannot activate on the new machine

Title says it all, but I cannot deactivate a product key for multiplicity on a machine that is no longer in service, and multiplicity is not allowing me to activate the key on the new machine.

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Log in to your Stardock account and go to Downloads on your Dashboard. Once there, click on View Product Keys if not already showing. Now click on the 3 dots to Manage Activations and then deactivate your old computer. You should now be able to install Multiplicity and activate it on your new computer.

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