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Oskar_Kim
Oskar_Kim
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License upgrade

Fences 3 to 4

June 22, 2023 5:21:17 PM from Stardock ForumsStardock Forums

Hi everyone. Decided to update my windows from 10 to 11. That was the reason to update fences 3 to 4. Now I'm not sure if I upgraded to a lifetime license or a yearly subscription. How and where can I check that? Thank you very much. 

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Oskar_Kim
basj
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Reply #1 June 22, 2023 8:55:19 PM
from Stardock ForumsStardock Forums

Hello,
When did you purchased Fences 4?

Thanks
Basj,
Stardock Community Assistant.

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Oskar_Kim
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Reply #2 June 23, 2023 5:26:51 AM
from Stardock ForumsStardock Forums

Hello, Basj. 

Yesterday. 

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Oskar_Kim
basj
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Reply #3 June 23, 2023 5:48:44 AM
from Stardock ForumsStardock Forums

Which did you choose? 1 year Subscription (Get it now) button or a permanent license (Red arrow link)? Also, it might be some mentioning of which type you purchased in your purchase statement/receipt.

Thank you,

Basj,
Stardock Community Assistant

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Oskar_Kim
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Reply #4 June 23, 2023 6:19:22 AM
from Stardock ForumsStardock Forums

Thank you for replying. I chose Upgrade. There is no info in the receipt or statement.

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Oskar_Kim
basj
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Reply #5 June 23, 2023 6:29:21 AM
from Stardock ForumsStardock Forums

If you go to: https://store.stardock.com/myaccount/subscriptions. What do you see?

For me I see this, but I don't have any sub active yet. My guess if you have active subs it should appear there.

Thank you,

Basj,
Stardock Community Assistant

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Oskar_Kim
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Reply #6 June 23, 2023 7:19:35 AM
from Stardock ForumsStardock Forums

Yes, it is empty. "You do not have any active subscriptions (automated payments)." then I guess I have a lifetime license, am I correct? 

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Oskar_Kim
basj
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Reply #7 June 23, 2023 7:51:37 AM
from Stardock ForumsStardock Forums

I am not sure, since Fences subscription is new thing for me. To be sure, I have forward your question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thanks

Basj,
Stardock Community Assistant

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Oskar_Kim
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Reply #8 June 23, 2023 9:09:25 AM
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Thank you very much! 

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Oskar_Kim
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Reply #9 July 2, 2023 3:04:22 AM
from Stardock ForumsStardock Forums

Hey Basj, any news? Thanks 

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Oskar_Kim
basj
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Reply #10 July 2, 2023 5:03:10 AM
from Stardock ForumsStardock Forums

I believe they have make a couple of fixes and adjustments internally. Have you checked if Fences has appear on your subscription list? Check it and report back.

Thank you,

Basj,
Stardock Community Assistant

 

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Oskar_Kim
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Reply #11 July 2, 2023 6:07:54 AM
from Stardock ForumsStardock Forums

Basj, thank you for your answer. No, there is nothing on the subscription list. Should I assume that it is a live time license? 

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Oskar_Kim
basj
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Reply #12 July 2, 2023 6:19:46 AM
from Stardock ForumsStardock Forums

I can not confirm that, since I don't have access to your records. However, I forward your question to Support Team again. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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Oskar_Kim
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Reply #13 July 2, 2023 7:22:32 AM
from Stardock ForumsStardock Forums

Thank you, Basj

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Oskar_Kim
Irv66
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Reply #14 July 2, 2023 4:28:21 PM
from Stardock ForumsStardock Forums

I am curious to this answer as well.  I almost did the exact same transaction.

In addition, while there is a discount for the "upgrade" process, there is no discount for the permanent license.  (I tried once logged in and once not logged in ... same price.) 

I was really hoping to at least get a discount for one permanent license as an existing Fences user.  I can live with the reduced number of active installs ...

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Oskar_Kim
basj
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Reply #15 July 2, 2023 10:12:07 PM
from Stardock ForumsStardock Forums

Quoting Irv66,
reply 14

I am curious to this answer as well.  I almost did the exact same transaction.

In addition, while there is a discount for the "upgrade" process, there is no discount for the permanent license.  (I tried once logged in and once not logged in ... same price.) 

I was really hoping to at least get a discount for one permanent license as an existing Fences user.  I can live with the reduced number of active installs ...

Hello,
Sorry to hear you are having issues. I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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Oskar_Kim
sdrohan
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Reply #16 July 3, 2023 8:50:56 AM
from Stardock ForumsStardock Forums

Quoting Oskar_Kim,
reply 11

Basj, thank you for your answer. No, there is nothing on the subscription list. Should I assume that it is a live time license? 

You dont see anything under subscriptions because you did not purchase a subscription product.

As of this writing, both of these choices are one-time "Limited" (not auto-renewing subscriptions):

Sean Drohan
Stardock Product Lifecycle Manager

 

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Oskar_Kim
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Reply #17 July 8, 2023 7:01:01 AM
from Stardock ForumsStardock Forums

Thank you! 

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Oskar_Kim
manusoftar
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Reply #18 July 11, 2023 10:58:10 PM
from Stardock ForumsStardock Forums

Um, I'm on a similar situation, I own a PERMANENT licence for 5 activations of Fences 3, if I do the "upgrade" thing, will I get a PERMANENT licence for 5 activations of Fences 4??

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Oskar_Kim
basj
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Reply #19 July 11, 2023 11:14:08 PM
from Stardock ForumsStardock Forums

Quoting manusoftar,
reply 18

Um, I'm on a similar situation, I own a PERMANENT licence for 5 activations of Fences 3, if I do the "upgrade" thing, will I get a PERMANENT licence for 5 activations of Fences 4??

Hello,
Sorry to hear you are having issues. As mentioned there in the screenshot its for Single license. Please refer here for information on Fences Upgrade from 3 to 4: https://forums.stardock.com/508196/fences-4-upgrade-faq.

Thanks
Basj,
Stardock Community Assistant.

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