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Bertram_Moshier
Bertram_Moshier
Join Date 08/2005
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Primary computer session hung should the secondary computer monitor be be in power saver mode.

September 15, 2022 6:59:29 AM from Stardock ForumsStardock Forums

Hello,t

I've notice a problem where I can connect to a secondary computer, but can't control it.  The seconardary computer has the power plan turn off the monitor.  The KVM menu shows the last seconardary screen before going black.  You can successfully connect to the secondary computer, but instead of seeing the screen shown on the KVM menu you see a black screen.  After several minutes, Multiplicity says the secondary computer isn't communicating.  When you go back to the KVM menu, again you see the last secondary screen before going black.

Note:  The power plan does NOT put the secondary computer to sleep nor does it turn off the hard drives.

While moving the mouse on the secondary computer does fix the issue, this is very problematic for secondary computers separated by many miles (e.g. vacation homes connected using VPN (so on the same subnet).

Thank you.

multiplicity
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Bertram_Moshier
basj
Join Date 03/2001
+1686 sdemployee
Reply #1 September 15, 2022 7:50:26 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having issues. I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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Bertram_Moshier
Bertram_Moshier
Join Date 08/2005
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Reply #2 September 15, 2022 10:59:18 AM
from Stardock ForumsStardock Forums

Thank you.  Any idea when hear back on this issues and my other one (multiple monitors)?

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Bertram_Moshier
Bertram_Moshier
Join Date 08/2005
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Reply #3 October 12, 2022 9:19:13 PM
from Stardock ForumsStardock Forums

Hello,

This is still a problem.  Any word?  Is there a better way to report this issue (as a paying customer)?

Thank you.

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Bertram_Moshier
basj
Join Date 03/2001
+1686 sdemployee
Reply #4 October 12, 2022 10:18:07 PM
from Stardock ForumsStardock Forums

Hello,
Sorry, they might have missed it. I have forwarded again your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thanks

Basj,
Stardock Community Assistant

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Bertram_Moshier
Bertram_Moshier
Join Date 08/2005
0
Reply #5 February 18, 2023 9:28:49 AM
from Stardock ForumsStardock Forums

Quoting basj,
reply 4

Hello,
Sorry, they might have missed it. I have forwarded again your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thanks

Basj,
Stardock Community Assistant

 

 

It has been months but I've not heard anything!  Please HELP!!!!

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Bertram_Moshier
basj
Join Date 03/2001
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Reply #6 February 18, 2023 10:47:26 AM
from Stardock ForumsStardock Forums

Hello,
I have forwarded again your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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Bertram_Moshier
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #7 February 20, 2023 1:44:43 PM
from Stardock ForumsStardock Forums


Note:  The power plan does NOT put the secondary computer to sleep nor does it turn off the hard drives.

And if you have a performance power setting, where nothing is turned off, does that change the outcome?

While moving the mouse on the secondary computer does fix the issue, this is very problematic for secondary computers separated by many miles (e.g. vacation homes connected using VPN (so on the same subnet).

It just reads like something else is getting powered down.

When KVM'd to the PC, and with it having focus, see if you can jar it with a Ctrl + Alt + Backspace (that is the same as a Ctrl + Alt + Del on a local PC).  At the very least, you should see the typical menu for that act.

Something else to try... While your PC needs to support and be set up to respond to Wake-on-Lan (WAL), try enabling:

Sean Drohan
Stardock Product Lifecycle Manager

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