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csouther
csouther
Join Date 04/2020
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Can't Paste at all in primary without freezing browser

Have tried everything in the #cantcopy guide

February 22, 2022 11:24:51 AM from Stardock ForumsStardock Forums

I've been using Multiplicity (Seamless) for a while now with no issues. Very recently--as in a few days ago--I noticed that I can no longer paste from my Secondary into the Primary. I can paste from primary to secondary, however. 

- Can't paste into MSWord or Notepad

- If I'm trying to do it in a browser, it locks up my browser

What happens when I try, is that either nothing is pasted, or it locks up my browser. It happens on both Edge and Chrome.  If, when everything is frozen, I unload Multiplicity, everything returns to normal. If I don't, my browser locks up permanently and I have to restore everything.

I've tried everything in the https://forums.stardock.com/486104/multiplicity-support-faq#cantcopy thread.

This almost makes this product unusable and I really like/need the product. Hope someone can help!

multiplicity
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csouther
AzDude
Join Date 11/2002
+559 sdemployee
Reply #1 February 22, 2022 11:43:50 AM
from Stardock ForumsStardock Forums

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

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csouther
Neil Banfield
Join Date 04/2001
+1104 sdemployee
Reply #2 February 22, 2022 11:44:53 AM
from Stardock ForumsStardock Forums

Have you upgraded your primary to say Windows 11 or changed firewall software?

If so make sure the network is set to private/work not public and if new firewall then rules on the primary need to be set to allow Multiplicity to connect to it to get the clipboard data.

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csouther
csouther
Join Date 04/2020
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Reply #3 February 22, 2022 12:46:48 PM
from Stardock ForumsStardock Forums

I am running Windows 11 on the primary, but it's on ethernet. The secondary (Windows 10) is on my wifi network but I have confirmed its set to "Private." Both have the following firewall rules settings. Checked column is "Private."

 

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csouther
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #4 February 22, 2022 3:14:18 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

This might be the path of least resistance and a time saver (done on each PC):

https://forums.stardock.com/486104/multiplicity-support-faq#reinstalling

Sean Drohan
Stardock Support Manager

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csouther
csouther
Join Date 04/2020
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Reply #5 February 22, 2022 3:48:06 PM
from Stardock ForumsStardock Forums

And...that seemed to fix it. Whew! Thanks all.

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csouther
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #6 February 22, 2022 4:17:43 PM
from Stardock ForumsStardock Forums

Quoting csouther,
reply 5

And...that seemed to fix it. Whew! Thanks all.

Support motto: 'When in doubt, burn it.  When not in doubt, probably burn it anyway.' 😉

Pleased to hear it worked out for you.

Sean Drohan
Stardock Support Manager

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