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SaintOfAllKillers
SaintOfAllKillers
Join Date 05/2013
+2

Bug ? Broken preview window

July 27, 2020 4:50:58 PM from Stardock ForumsStardock Forums

Recently changed some of the res settings for my display to better work with playing 3d video file on my TV , now my preview window in Deskscapes is broken(animated desktops) , almost like it's trying to display in side by side 3d ? when I apply it to the desktop it plays normally , but I can no longer see previews of the files

deskscapes
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SaintOfAllKillers
AzDude
Join Date 11/2002
+557 sdemployee
Reply #1 July 27, 2020 6:16:15 PM
from WinCustomize ForumsWinCustomize Forums

Hello,

Would you do this PURGE: https://forums.stardock.com/485954/deskscapes-support-faq#reinstalling

Reboot and ReInstall the latest version from your account https://store.stardock.com/myaccount/products/

Reboot test and report back here ...

 

AzDude
Stardock Community Assistant

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SaintOfAllKillers
Neil Banfield
Join Date 04/2001
+1104 sdemployee
Reply #2 July 28, 2020 5:52:05 AM
from Stardock ForumsStardock Forums

What settings did you change exactly?

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SaintOfAllKillers
SaintOfAllKillers
Join Date 05/2013
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Reply #3 July 29, 2020 9:29:17 PM
from Stardock ForumsStardock Forums

Was the purge program supposed to uninstall DS , cause all it did was beak it ,now it doesn't work at all T. The only settings I changed was how the tv read the signal , It was not displaying in 1080p it was closer to 1032 , causing issues with 3d layers and resizing in some games , just had to change to aspect ratio on the tv to "Just Scan " to get true 1080p display. And of coarse changed nvidea settings to display 1080p.

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SaintOfAllKillers
SaintOfAllKillers
Join Date 05/2013
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Reply #4 July 29, 2020 9:44:02 PM
from Stardock ForumsStardock Forums

I bought DS under guest , how do I register it to my account ?

 

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SaintOfAllKillers
SaintOfAllKillers
Join Date 05/2013
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Reply #5 July 29, 2020 9:56:30 PM
from Stardock ForumsStardock Forums

Reinstalled latest version still broken , can't apply any backgrounds or screen savers at all now.

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SaintOfAllKillers
SaintOfAllKillers
Join Date 05/2013
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Reply #6 July 29, 2020 10:12:11 PM
from Stardock ForumsStardock Forums

Uninstalled it then ran purge , re-installed latest version , still couldn't get it to work right then thought maybe I changed something in the nvidea settings . Turns out it was this setting in nvidea had it set to "use my preference emphasizing : Quality" set it back to "Let the 3d application decide" and it works again   Thanks for helping !! the purge instructions should say uninstall first then run.

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SaintOfAllKillers
AzDude
Join Date 11/2002
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Reply #7 July 29, 2020 10:33:48 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having issues.

The Purge is a form of uninstall reboot and reinstall the program is all you should have to do .

Now if some other changes you made effects that process we wouldn't know .

But if all is working now then good you got it .

The video card settings can mess with the DS app if certain changes are made .

 


AzDude
Stardock Community Assistant

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