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techguy9
techguy9
Join Date 06/2017
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Is Stardock actively working to fix and update Fences or not?

April 19, 2020 11:09:08 AM from Stardock ForumsStardock Forums

There are many posts from users who are having problems with Fences in Windows 10. For each of these posts, there are probably 1000 regular users who didn’t think of coming to these forums, and who just disabled/uninstalled Fences out of frustration.

These problems need to be actually fixed; we shouldn’t just be told to “do a purge,” “do a purge” each time.

As I said in another post, I did a FULL REFORMAT of my computer, which is much more complete than “purging” fences. Yet, a couple days after installing Fences, it started crashing and freezing my desktop again. I’m very, very tired of these freezes and crashes that are wasting so much of my time.

Are we ever going to receive an update that will fix Fences’ incompatibility with Windows 10?

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techguy9
basj
Join Date 03/2001
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Reply #1 April 19, 2020 11:42:27 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues again. I don't think there are many unsolved Fences issues. Most of unsolved issues on Fences that I know of is compatibility issue with 3rd part program like Forcepoint / Websence security program which usually install in a cooperate environment. And program that control desktop management on multimonitors such as DisplayFusion ,Actual Multiple Monitors and Nvidia nView Desktop Manager. There is no compatibility issue with current official Version of Windows 10 that I know off.

Please list down the issue you're having and if possible more details on your setup, such as monitor/s resolution on each, scaling applied if any. So I can forward it to Support.

Thanks

Basj,
Stardock Community Assistant.

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techguy9
techguy9
Join Date 06/2017
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Reply #2 April 19, 2020 1:01:27 PM
from Stardock ForumsStardock Forums

I don't have any of those programs installed, or any program that's supposed to augment multi-monitors. 

Fences used to work perfectly with my exact same setup, same programs, everything, and now it doesn't. 

My issue is that my desktop will randomly freeze/crash every once in a while. It's a simple as that. And all of Explorer (desktop, taskbar, start menu, windows) will be frozen for a few minutes. Sometimes this freeze will result in a crash loop, where Explorer will crash every time it's restarted. And sometimes it will just recover from the freeze after a few minutes of waiting. 

One way to guarantee this freeze happening is to change display settings. My laptop has a 4k screen with 250% scaling, and my external monitor is 1440p with 125% scaling. Whenever I connect or disconnect my external monitor, this long freeze will happen. It will also happen when I switch between single monitor to dual monitor through Windows' display settings. And like I said before, freezes and crashes will also happen randomly with no display changes. 

I will be very happy to provide any system logs, list of apps, screen recording, anything to help diagnose this problem. Again, this is a very recent fresh, clean re-install of Windows on my HP Spectre x360 15" from 2017. "Clean" re-install meaning I carried over zero settings/apps/files from my previous installation of Windows. 

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techguy9
basj
Join Date 03/2001
+1684 sdemployee
Reply #3 April 19, 2020 7:25:56 PM
from Stardock ForumsStardock Forums

Great, thanks for the information. Have you review these two guides on multi-monitors issue? :

1) https://forums.stardock.com/486084/fences-support-faq#multimonitor

2) https://forums.stardock.com/486084/fences-support-faq#shortcutswrongmonitor

3) Do you have 360 total security installed? If you don't may I know what AV/security software you've installed.

4) Need to know, Windows 10 version you're running. Please use Winver.exe for full Windows 10 version numbers.

5) Details on your GPU setup

Thank you,

Basj
Stardock Community Assistant.

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techguy9
techguy9
Join Date 06/2017
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Reply #4 April 19, 2020 9:07:19 PM
from Stardock ForumsStardock Forums

1) I'm not having this problem.

2) I have previously tried all the "Layout auto-adjust" options and they all have the same problem.

3) No, just Windows' built-in security. 

4) 1909, 18363.778

5) My laptop is like most laptops with a discreet GPU. It has Intel's integrated GPU and Nvidia's mx150. 

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techguy9
basj
Join Date 03/2001
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Reply #5 April 19, 2020 9:54:22 PM
from Stardock ForumsStardock Forums

Hello,

Since you mentioned Dual GPU Notebook, please refer to this thread, it might also help yours. Please refer to reply#11 and above for solution suggested.

https://forums.stardock.com/490929/

Thank you,

Basj
Stardock Community Assistant.

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