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Can not get Multiplicity to work

multiplicity
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HBrickie1005
sdrohan
Join Date 10/2012
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Reply #26 September 12, 2019 3:28:19 PM
from Stardock Games ForumsStardock Games Forums

Quoting HBrickie1005,
reply 25

Should the firewall still be off on both PCs while doing the clean boot?

Id like it to be off for all tests.  A firewall on a private network is kindof redundant anyway as your router protects you from the Internet.

Sean Drohan
Stardock Support Manager

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HBrickie1005
HBrickie1005
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Reply #27 September 13, 2019 5:46:58 PM
from Stardock ForumsStardock Forums

Wow, that was a lot.  Unfortunately, after doing all of that, Multiplicity Seamless still does not allow me to move my mouse from my Primary PC to my Secondary.

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HBrickie1005
sdrohan
Join Date 10/2012
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Reply #28 September 16, 2019 10:01:14 AM
from Stardock ForumsStardock Forums

Quoting HBrickie1005,
reply 27

Wow, that was a lot. 

Yes, and why it is usually the last resort option.

The last one I can suggest is a purge and reinstall on each:

https://forums.stardock.com/486104/multiplicity-support-faq#reinstalling

Sean Drohan
Stardock Support Manager

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HBrickie1005
HBrickie1005
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Reply #29 September 16, 2019 10:33:00 PM
from Stardock ForumsStardock Forums

I did the purge on the primary PC.  It took my internet down for a couple of hours across my entire network.  It eventually came back up, thank goodness.  I'm afraid to do the purge on the secondary because I can not afford to be without internet.

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HBrickie1005
sdrohan
Join Date 10/2012
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Reply #30 September 17, 2019 8:20:02 AM
from Stardock ForumsStardock Forums

Quoting HBrickie1005,
reply 29

I did the purge on the primary PC.  It took my internet down for a couple of hours across my entire network. 

There is just no way the purge brought your Internet down - it has been run countless time without such an effect.  I can break down, in the code, what the purge does if that will help assure you.

Sean Drohan
Stardock Support Manager

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HBrickie1005
HBrickie1005
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Reply #31 September 17, 2019 8:28:35 AM
from Stardock ForumsStardock Forums

There's no way it could have been anything else but the purge.  The only time I've had trouble with my internet was when there was a power outage.  And this happened immediately after running the purge and then rebooting the PC.   Please break down what the purge does.

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HBrickie1005
sdrohan
Join Date 10/2012
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Reply #32 September 17, 2019 9:10:15 AM
from Stardock ForumsStardock Forums

Quoting HBrickie1005,
reply 31

Please break down what the purge does.

You can open the batch file with notepad to follow along.

Opening block to get admin access:

Block to uninstall MP services if they exist:

Block to stop any MP running tasks:

To be honest, I am not certain why this next thing is here (I did not write this batch) but it is harmless (it's a ping). 

ping 1.1.1.1 -n 1 -w 5000 >null

You could open a command prompt and paste it in and it should just return the stats for the ping:

Block to remove the install directories for MP:

Block (long) to clean the registry of MP entries:

Block to remove MP firewall rules:

That's all it does.

Sean Drohan
Stardock Support Manager

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HBrickie1005
HBrickie1005
Join Date 09/2019
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Reply #33 September 17, 2019 9:35:42 AM
from Stardock ForumsStardock Forums

When I reinstall Multiplicity, do I use the For Trails or For Stardock direct purchases?  I did it as a trial first.  I then ended up purchasing it.

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HBrickie1005
sdrohan
Join Date 10/2012
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Reply #34 September 17, 2019 9:37:23 AM
from Stardock ForumsStardock Forums

Quoting HBrickie1005,
reply 33

When I reinstall Multiplicity, do use the For Trails or For Stardock direct purchases?  I did it as a trial first.  I then ended up purchasing it.

You can get the installer from your account:

https://store.stardock.com/myaccount/products

Sean Drohan
Stardock Support Manager

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HBrickie1005
HBrickie1005
Join Date 09/2019
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Reply #35 September 17, 2019 10:18:01 AM
from Stardock ForumsStardock Forums

It's now working....finally!

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HBrickie1005
sdrohan
Join Date 10/2012
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Reply #36 September 17, 2019 10:58:47 AM
from Stardock ForumsStardock Forums

Quoting HBrickie1005,
reply 35

It's now working....finally!

Excellent

Sean Drohan
Stardock Support Manager 

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