Search
Forum Home | Login
TimmyP777
TimmyP777
Join Date 02/2007
+1

Refund for Deskscpaes 10, can I have a link or contact info?

June 24, 2019 8:45:53 PM from Stardock ForumsStardock Forums

The program is just not stable. Issues applying effects. Freezing. Not freezing when fullscreen. No right click. Doesnt change and if it does, its still frozen.

I had 8, and it was perfect. I thought hey "10 has some extra effects hey cool" but there is far more going on apparently.

I have had it a week (give or take a day) and would like my money back so I can just stick with 8. Please provide me a link to expedite this. Thanks!

deskscapes
Search this post
Advanced Search
Subscription Options
Reason for Karma (Optional)
Successfully updated karma reason!
TimmyP777
basj
Join Date 03/2001
+1683 sdemployee
Reply #1 June 24, 2019 8:49:14 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having issues. You can raise a refund ticket via this link: https://esupport.stardock.com/index.php?/default_import/Tickets/Submit

Basj,

Stardock Community Assistant.

Reason for Karma (Optional)
Successfully updated karma reason!
TimmyP777
Hughes236
Join Date 06/2019
0
Reply #2 June 25, 2019 6:42:48 AM
from Brad Wardell's Little Tiny FrogsBrad Wardell's Little Tiny Frogs

It also drains much battery juice and often shows a static background when a computer is running on batteries. Because of all these, probably Microsoft decided to drop this feature officially in Windows 7 MyBKExperience

Reason for Karma (Optional)
Successfully updated karma reason!
TimmyP777
basj
Join Date 03/2001
+1683 sdemployee
Reply #3 June 25, 2019 8:11:27 AM
from Stardock ForumsStardock Forums

Quoting Hughes236,
reply 2

It also drains much battery juice and often shows a static background when a computer is running on batteries. Because of all these, probably Microsoft decided to drop this feature officially in Windows 7. 

That most probably because you have this option turn on. It was set to on by default because most user prefer battery life over anything else. If you wish not you can always turn that off. As for battery life it is logical to assume that battery drain will be more by using moving picture as wallpaper vs static one.

Thank you,

 

Basj,

Stardock Community Assistant

Reason for Karma (Optional)
Successfully updated karma reason!
TimmyP777
AzDude
Join Date 11/2002
+559 sdemployee
Reply #4 June 25, 2019 12:22:25 PM
from Stardock ForumsStardock Forums

Hello

Would you Please try this PURGE: https://forums.stardock.com/485954/deskscapes-support-faq#reinstalling

Reboot and Re Install the latest version from your account https://store.stardock.com/myaccount/products/ Reboot

I make a lot of dreams and run then without the issues you are having .

When re installed check your settings and set to one of the direct show settings , see below SS

Reboot and test and report here please, 

 

AzDude
Stardock Community Assistant

Reason for Karma (Optional)
Successfully updated karma reason!
TimmyP777
TimmyP777
Join Date 02/2007
+1
Reply #5 June 25, 2019 5:52:15 PM
from Stardock ForumsStardock Forums

Thank you for your help. I have a ticket opened.

Not trying to disrespect you AZdude I love your themes, but this is simply too buggy. Too many issues.

Reason for Karma (Optional)
Successfully updated karma reason!
TimmyP777
kantaris
Join Date 01/2006
0
Reply #6 July 5, 2019 1:04:40 AM
from Stardock ForumsStardock Forums

Take AzDude advice on use Direct Show I was also about to ask for refund switched it and it runs great now

Reason for Karma (Optional)
Successfully updated karma reason!
TimmyP777
COMMAN1978
Join Date 07/2019
+3
Reply #7 July 27, 2019 10:01:49 PM
from Stardock ForumsStardock Forums

I also want to return the money for a non-working version of DeskScapes 10. Only it is not clear how to do it.

Reason for Karma (Optional)
Successfully updated karma reason!
TimmyP777
basj
Join Date 03/2001
+1683 sdemployee
Reply #8 July 27, 2019 10:06:17 PM
from Stardock ForumsStardock Forums

Quoting COMMAN1978,
reply 7

I also want to return the money for a non-working version of DeskScapes 10. Only it is not clear how to do it.

Hello,

Please use this link to raise a ticket. https://esupport.stardock.com/index.php?/default_import/Tickets/Submit

Thank You,
Basj
Stardock Community Assistant.

Reason for Karma (Optional)
Successfully updated karma reason!
TimmyP777
COMMAN1978
Join Date 07/2019
+3
Reply #9 July 27, 2019 11:18:04 PM
from Stardock ForumsStardock Forums

Цитируя COMMAN1978,

ответ 7
Я также хочу вернуть деньги за нерабочую версию DeskScapes 10. Только непонятно, как это сделать.
Привет,Пожалуйста, используйте эту ссылку, чтобы поднять билет. https://esupport.stardock.com/index.php?/default_import/Tickets/SubmitСпасибо, Помощник Сообщества Basj Stardock.[/quote]

 

I have already viewed this page

Reason for Karma (Optional)
Successfully updated karma reason!
TimmyP777
basj
Join Date 03/2001
+1683 sdemployee
Reply #10 July 28, 2019 12:05:07 AM
from Stardock ForumsStardock Forums

Quoting COMMAN1978,
reply 9

I have already viewed this page

Have you raise a refund ticket through it?

Thanks

Basj

Stardock Community Assistant

 

Reason for Karma (Optional)
Successfully updated karma reason!
TimmyP777
COMMAN1978
Join Date 07/2019
+3
Reply #11 July 28, 2019 5:26:00 AM
from Stardock ForumsStardock Forums

I just sent an email about the refund

Reason for Karma (Optional)
Successfully updated karma reason!
TimmyP777
basj
Join Date 03/2001
+1683 sdemployee
Reply #12 July 28, 2019 5:31:55 AM
from Stardock ForumsStardock Forums

Quoting COMMAN1978,
reply 11

I just sent an email about the refund

Great, I believe Support will look into it when they come back on Monday.

Thank you,

Basj
Stardock Community Assistant.

Reason for Karma (Optional)
Successfully updated karma reason!
View all recent posts
Mark all posts as read Delete cookies created by the forum Return to Top
Stardock Forums v        Server Load Time:   Page Render Time:
Facebook Twitter YouTube Google+