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venkum
venkum
Join Date 02/2018
+9

mouse cursor disappeared on primary monitor

June 18, 2019 6:50:01 PM from Stardock ForumsStardock Forums

This happened just now. After I switched from secondary to primary (seamless switching, not KVM mode), mouse cursor on primary computer disappeared/became invisible. Furthermore, when I clicked the buttons on the mouse nothing happened. Any suggestions why it happened, how I can prevent this in future, and if it happens how I can recover from it? Thanks.

multiplicity
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venkum
RangeDoc
Join Date 11/2013
0
Reply #1 June 18, 2019 7:00:28 PM
from Stardock ForumsStardock Forums

is this a USB port switcher you're talking about?

if so, these can get confused. just toggle it back and forth, and it might fix the problem.

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venkum
venkum
Join Date 02/2018
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Reply #2 June 18, 2019 7:37:12 PM
from Stardock ForumsStardock Forums

No, it's multiplicity. I can move mouse cursor between primary and secondary. when I moved the mouse cursor from secondary back to primary, the cursor did not show up, it was invisible/disappeared.

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venkum
tripp_d
Join Date 03/2013
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Reply #3 June 20, 2019 10:50:15 AM
from Stardock ForumsStardock Forums

I have this issue, too. I wish Stardock would fix it.

I usually have to do <ctrl>-<alt>-<del> on one or both PCs to get it back.

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basj
Join Date 03/2001
+1684 sdemployee
Reply #4 June 20, 2019 11:02:01 AM
from Stardock ForumsStardock Forums

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

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sdrohan
Join Date 10/2012
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Reply #5 June 20, 2019 11:20:29 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

While very rare, if either PC is under great stress when you trasition, I have seen it happen.  You still have a cursor, its just not visible - get to the mouse properties, change the scheme (and back if you like) and it should reappear:

Sean Drohan
Stardock Support Manager

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venkum
dovyrr007
Join Date 08/2019
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Reply #6 August 17, 2019 9:56:00 AM
from Stardock ForumsStardock Forums

Two WIN10 computers, version 1803 and 1809 - worked fine.
Last night, the primary was upgraded from 1803 to 1903 and the mouse cursor was lost on the secondary.
I followed above suggestion (by Sean Drohan), connected a mouse directly to the secondary to change mouse setting.
Great!, it worked, but, not so fast 😒
As soon as disconnect the mouse from the secondary, the mouse disappears.
Do I have to keep a second mouse connected to the secondary machine? 

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venkum
basj
Join Date 03/2001
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Reply #7 August 17, 2019 10:17:23 AM
from Stardock ForumsStardock Forums

Quoting dovyrr007,
reply 6

Two WIN10 computers, version 1803 and 1809 - worked fine.
Last night, the primary was upgraded from 1803 to 1903 and the mouse cursor was lost on the secondary.
I followed above suggestion (by Sean Drohan), connected a mouse directly to the secondary to change mouse setting.
Great!, it worked, but, not so fast 😒
As soon as disconnect the mouse from the secondary, the mouse disappears.
Do I have to keep a second mouse connected to the secondary machine? 

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

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venkum
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #8 August 19, 2019 8:45:59 AM
from Stardock ForumsStardock Forums

Quoting dovyrr007,
reply 6

As soon as disconnect the mouse from the secondary, the mouse disappears.

Please see:

https://forums.stardock.com/486104/multiplicity-support-faq#missingcursor

Sean Drohan
Stardock Support Manager

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