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bobert420
bobert420
Join Date 03/2019
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Steam Download and Product Keys

March 25, 2019 7:02:27 PM from Stardock ForumsStardock Forums

I bought this from humble bundle and was able to download from steam using the steam key provided. when i installed it, its asking for a product key which i cant located anywhere. i have tried to retrieve it from your website but its only finding a groupy cd key. I tried the steam key that was provided but that isnt working either. I tried to link my steam account the the website but the link seems dead or something.

 

Please help, Thank you

multiplicity
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bobert420
AzDude
Join Date 11/2002
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Reply #1 March 25, 2019 7:37:42 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having issues.

Check this Link https://forums.stardock.com/486311/accounts-and-activation-support-faq#steamkey

 

 


AzDude
Stardock Community Assistant

 

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bobert420
bobert420
Join Date 03/2019
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Reply #2 March 25, 2019 10:50:13 PM
from Stardock ForumsStardock Forums

I see the section about steam users but its still not working. When I submitted the keycode into steam to redeem a game, it downloaded some files, MultiplicityBootstrap.exe and Multiplicity-Steam-Setup.exe

I ran Multiplicity-Steam-Setup.exe and at the end it request a product key. When I click close it will say "multiplicity has not been activated are you sure you want to quit" then after clicking yes is ask "do you want to make this a secondary computer?"

Thank you

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bobert420
AzDude
Join Date 11/2002
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Reply #3 March 26, 2019 12:12:57 AM
from Stardock ForumsStardock Forums

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

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bobert420
sdrohan
Join Date 10/2012
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Reply #4 March 26, 2019 9:36:13 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

when i installed it, its asking for a product key which i cant located anywhere. i

Please see:
https://forums.stardock.com/486311/accounts-and-activation-support-faq#steamkey

----------------
Sean Drohan
Stardock Customer Service Manager

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bobert420
bobert420
Join Date 03/2019
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Reply #5 March 26, 2019 9:44:34 AM
from Stardock ForumsStardock Forums

azDude has provided that link and it was unable to help me. I looked in the download directory and was not able to see that sasteam.exe that it says to try to run from that link you just provided

 

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bobert420
sdrohan
Join Date 10/2012
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Reply #6 March 26, 2019 9:49:55 AM
from Stardock ForumsStardock Forums

Quoting bobert420,
reply 5

I looked in the download directory and was not able to see that sasteam.exe that it says to try to run from that link you just provided

I suspect you mean 'install directory'.  For the Steam version, that would be a required file.  If you installed the trial from our site, perhaps in an attempt to fix your issue, that would be why you would not have that file.  Its important that you only use the Steam version if that is where you purchased from.

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Sean Drohan
Stardock Customer Service Manager

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