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richfed
richfed
Join Date 07/2012
+1

3 Issues Involving Log-ins or Accounts with Stardock Object Desktop Software

January 22, 2019 2:28:07 PM from Stardock ForumsStardock Forums

2 of these are already reported, but still ongoing:

Windows Blinds bogus update notification - See here: https://forums.stardock.com/492939/page/1/#3738322

Groupy always shows version 1.18 is available for download within OD - See here: https://forums.stardock.com/492557/page/2/#3737010

Plus, Deskscapes, for some reason, pops up a window that says my license has been deactivated. I enter my credentials and it is fine for a week or so, then I get the same message again. Over & over.

Running Windows 10 Pro - 64 bit. All Stardock software is updated to current. I have already used the "purge" solution.

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richfed
AzDude
Join Date 11/2002
+559 sdemployee
Reply #1 January 22, 2019 3:30:46 PM
from Stardock ForumsStardock Forums

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

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richfed
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #2 January 23, 2019 8:53:42 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

Plus, Deskscapes, for some reason, pops up a window that says my license has been deactivated. I enter my credentials and it is fine for a week or so, then I get the same message again. Over & over.

Press the Windows key and "R" at the same time. A "Run" dialog box will pop up, please paste the path below into the "Open" field and press OK.

%ProgramData%\Stardock\

In the folder that pops up, you should see a folder named DeskScapes. Please delete this folder and all of its contents.

After you have deleted that folder, please attempt to activate once again and it should succeed without any errors.

Windows Blinds bogus update notification - See here: https://forums.stardock.com/492939/page/1/#3738322

Do not use ODM, please use one of the below to update WB (any product):

https://www.stardock.com/support/productkeyretrieval

https://store.stardock.com/myaccount/products

----------------
Sean Drohan
Stardock Customer Service Manager

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richfed
richfed
Join Date 07/2012
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Reply #3 January 23, 2019 2:10:21 PM
from Stardock ForumsStardock Forums

OK, thanks. I did that. I'll find out in several days if it worked or not.

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richfed
richfed
Join Date 07/2012
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Reply #4 January 29, 2019 2:12:47 PM
from Stardock ForumsStardock Forums

All this stuff is still happening. What is the purpose of Object Desktop Manager if the downloads it offers are unreliable? I give up.

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richfed
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #5 January 29, 2019 2:35:11 PM
from Stardock ForumsStardock Forums

Quoting richfed,
reply 4

All this stuff is still happening.

After what I had you do, the deletion of the ProgramData folder for any app that is prompting for activation (any that are), are you still seing that issue or is it just issues with ODM?

----------------
Sean Drohan
Stardock Customer Service Manager

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richfed
richfed
Join Date 07/2012
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Reply #6 March 13, 2019 5:09:13 AM
from Stardock ForumsStardock Forums

Seems to have worked -- Groupy1.18 has disappeared from ODM and, so far, no Windows Blinds notifications in the middle of the night. It's been awhile since Deskscape has aske me to provide my activation credentials. Looking good for that, too. Thanks.

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richfed
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #7 March 13, 2019 12:08:03 PM
from Stardock ForumsStardock Forums

Quoting richfed,
reply 6

Looking good for that, too. Thanks.

Glad to hear it.

----------------
Sean Drohan
Stardock Customer Service Manager

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