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Jeffhubert113
Jeffhubert113
Join Date 01/2019
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Slow and sluggish desktop

January 2, 2019 10:25:47 PM from Stardock ForumsStardock Forums

Greetings, i onced install fences years ago as a trial version on my very low end laptop which has an intel hd 1000 but after some years, i finally bought fences on steam a week ago and im having performance issues while hovering the cursor to the rolled up fences or moving a fence throughout my desktop screen. Im using an intel hd 3000 laptop right now and idk why the performance gone worsen over the years of update. Any help would be appreciated, i already searched up all of the forums and i tried all suggestions but the only thing i have not tried is downgrading the version of the application but im on steam version, i dont know if its possible to downgrade. Moving icons too are not smooth unlike fences disabled, moving icons are fast and smooth.

fences
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Jeffhubert113
basj
Join Date 03/2001
+1684 sdemployee
Reply #1 January 2, 2019 11:21:28 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having issues. You mentioned that you have tried all suggestions. Have you tried the purge and reinstall steps listed here? https://forums.stardock.com/486084/fences-support-faq#reinstalling

make sure to re-download the latest version from your account again. Install that version, reboot, retest and report back.

Thanks

Basj,

Stardock Community Assistant.

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Jeffhubert113
Jeffhubert113
Join Date 01/2019
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Reply #2 January 2, 2019 11:49:10 PM
from Stardock ForumsStardock Forums

Quoting basj,
reply 1

Hello,

Sorry to hear you are having issues. You mentioned that you have tried all suggestions. Have you tried the purge and reinstall steps listed here? https://forums.stardock.com/486084/fences-support-faq#reinstalling

make sure to re-download the latest version from your account again. Install that version, reboot, retest and report back.

Thanks

Basj,

Stardock Community Assistant.

Yes, before posting this, 4 days ago, i tried everything i can from what i found on this forums. purging, reinstalling,etc. If i remove the icons from a fence, it runs pretty smoothly. Sad to say im gonna have to refund this on steam if im not able to fix it. i think my only hope is to downgrade the steam fences version but i dont know if its possible.

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Jeffhubert113
basj
Join Date 03/2001
+1684 sdemployee
Reply #3 January 3, 2019 12:07:18 AM
from Stardock ForumsStardock Forums

Ok, noted,

Have you try the cleanboot steps  to see if there is other apps conflicting with Fences? https://forums.stardock.com/486084/fences-support-faq#cleanboot

For refund you can used this link: https://esupport.stardock.com/index.php?/default_import/Tickets/Submit

Let us know if you still need our assistance.

Thank you,

 

Basj,

Stardock Community Assistant

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Jeffhubert113
Jeffhubert113
Join Date 01/2019
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Reply #4 January 3, 2019 12:45:04 AM
from Stardock ForumsStardock Forums

It runs much better on a new user admin account, but it has least amount of icons than my main windows admin account, so from what i can say, it has something to do with the amount of  icons lying on my desktop right now. Thinking rebuilding everything from scratch might fix it but how can i do it? 

update: just tried transferring my desktop icons and folders to the new account, and it runs the same, slow and laggy. Gonna have to refund this. Feels bad, tho.

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Jeffhubert113
basj
Join Date 03/2001
+1684 sdemployee
Reply #5 January 3, 2019 2:24:13 AM
from Stardock ForumsStardock Forums

Would be interesting to know, how many icons you have on your desktop?

Thank you,

 

Basj,

Stardock Community Assistant

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Jeffhubert113
dtomasi
Join Date 10/2012
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Reply #6 January 5, 2019 7:55:57 AM
from Stardock ForumsStardock Forums

After last windows 10 insider update Faces is slowing down all my desktop, I think we need a fix.

 

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Jeffhubert113
basj
Join Date 03/2001
+1684 sdemployee
Reply #7 January 5, 2019 8:02:08 AM
from Stardock ForumsStardock Forums

Quoting dtomasi,
reply 6

After last windows 10 insider update Faces is slowing down all my desktop, I think we need a fix.

Could let us know what version of windows 10 you currently running now? Please use Winver.exe.

Thank you,

 

Basj,

Stardock Community Assistant

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Jeffhubert113
dtomasi
Join Date 10/2012
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Reply #8 January 5, 2019 11:36:40 AM
from Stardock ForumsStardock Forums

Windows 10 Build 18309.1000 (insider preview)

I had to uninstall Fences because the destop does not respond.

 

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Jeffhubert113
basj
Join Date 03/2001
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Reply #9 January 5, 2019 11:44:21 AM
from Stardock ForumsStardock Forums

Quoting dtomasi,
reply 8

Windows 10 Build 18309.1000 (insider preview)

I had to uninstall Fences because the destop does not respond.

 

I believe we can only support official released version of Windows 10.

Thank you,

 

Basj,

Stardock Community Assistant

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