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PaintingFox
PaintingFox
Join Date 05/2010
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keeps asking for activation although activated

September 27, 2018 7:53:24 AM from Stardock ForumsStardock Forums

Multiplicity pro installed on 2 computers.

When I run the primary I often get the popup message multiplicity license not found and I thus have to reactivate.

I have tried to purge multiplicity and reinstalling bit the message still returns.

I have no folder in programdata named PRODUCTNAME only the installed object desktop programs including multiplicity folder and registrations folder.

 

multiplicity
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PaintingFox
basj
Join Date 03/2001
+1687 sdemployee
Reply #1 September 27, 2018 8:40:30 AM
from Stardock ForumsStardock Forums

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

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PaintingFox
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #2 September 27, 2018 10:33:31 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

Please delete the Multiplicity folder in ProgramData - that is what PRODUCTNAME is meant to be in reference to.

----------------
Sean Drohan
Stardock Customer Service Manager

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PaintingFox
PaintingFox
Join Date 05/2010
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Reply #3 September 27, 2018 11:27:37 AM
from Stardock ForumsStardock Forums

When I delete the multiplicity folder in programdata the popup message about activation pops up when I click configure.

 1. deleted multiplicity folder

2. restarted computer

3. multiplicity loads but ask for productkey

4. multiplicity folder automatically created in programdata

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PaintingFox
sdrohan
Join Date 10/2012
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Reply #4 September 27, 2018 11:29:51 AM
from Stardock ForumsStardock Forums

Quoting PaintingFox,
reply 3

When I delete the multiplicity folder in programdata the popup message about activation pops up when I click configure.

 1. deleted multiplicity folder

2. restarted computer

3. multiplicity loads but ask for productkey

4. multiplicity folder automatically created in programdata

It will ask you to activate after deleting the folder in ProgData.  After re-activation, it will / should create a new one in ProgData.  It should not ask after.  

Is it?

----------------
Sean Drohan
Stardock Customer Service Manager

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PaintingFox
PaintingFox
Join Date 05/2010
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Reply #5 September 28, 2018 3:04:11 AM
from Stardock ForumsStardock Forums

with windows running I deleted the multiplicity folder and reactivated multiplicity pro.

after restarts it does not ask for activation.

hope activation popup does not return

will close the ticket for now and return with new ticket if activation pops up again

thanks

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PaintingFox
PaintingFox
Join Date 05/2010
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Reply #6 September 30, 2018 7:48:27 AM
from Stardock ForumsStardock Forums

Action issue update. This activation fix only lasted a couple of days now I again get the popup message multiplicity license not found on startup.

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PaintingFox
basj
Join Date 03/2001
+1687 sdemployee
Reply #7 September 30, 2018 8:29:27 AM
from Stardock ForumsStardock Forums

Quoting PaintingFox,
reply 6

Action issue update. This activation fix only lasted a couple of days now I again get the popup message multiplicity license not found on startup.

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

Reason for Karma (Optional)
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