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tetonbob
tetonbob
Join Date 10/2013
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Multipl2.exe crashes when using VM on secondary machine

September 24, 2018 3:59:40 PM from Stardock ForumsStardock Forums

As the title says. I can't provide specific repro steps but it happens regularly. I can go days without any issue, and then something triggers this crash when I try to access VMs on my secondary PC.

I've got crash dumps, and uploaded to wetransfer here:

https://we.tl/t-wrh4flrcc3

If you have a different preference for uploads, please let me know.

Looks like a heap corruption bugcheck but it probably needs to be examined with your symbols to get a clear view.

multiplicity
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tetonbob
AzDude
Join Date 11/2002
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Reply #1 September 24, 2018 4:04:50 PM
from Stardock ForumsStardock Forums

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

 

AzDude
Stardock Community Assistant

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tetonbob
tetonbob
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Reply #2 September 24, 2018 4:33:46 PM
from Stardock ForumsStardock Forums

Thanks, AzDude. I'm following this topic.

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tetonbob
AzDude
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Reply #3 September 25, 2018 10:36:55 AM
from Stardock ForumsStardock Forums

Hello,

Would you Please do a PURGE: https://forums.stardock.com/486104/multiplicity-support-faq#reinstalling

Reboot and ReInstall ( Important ) the latest version from your Stardock  Account.

 

AzDude
Stardock Community Assistant

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tetonbob
tetonbob
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Reply #4 September 25, 2018 3:24:13 PM
from Stardock ForumsStardock Forums

Hello. I suppose I'll try that when I get time, but since it's done this since day 1 (I've just dealt with it, and finally made time to post about it yesterday) I have doubts this will change anything. Did the crash dumps provide any insight into the problem?

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tetonbob
tetonbob
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Reply #5 September 25, 2018 8:32:56 PM
from Stardock ForumsStardock Forums

Also, could VPN connection/disconnection have any bearing on the issue?

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tetonbob
tetonbob
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Reply #6 September 25, 2018 8:39:30 PM
from Stardock ForumsStardock Forums

Regarding the purge routine, should that batch file be run on each secondary machine as well?

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tetonbob
basj
Join Date 03/2001
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Reply #7 September 25, 2018 9:34:52 PM
from Stardock ForumsStardock Forums

Hello,

I have forwarded your question to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

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tetonbob
sdrohan
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Reply #8 September 26, 2018 9:10:28 AM
from Stardock ForumsStardock Forums

Quoting tetonbob,
reply 6

Regarding the purge routine, should that batch file be run on each secondary machine as well?

Yes.

----------------
Sean Drohan
Stardock Customer Service Manager

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tetonbob
sdrohan
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Reply #9 September 26, 2018 9:13:28 AM
from Stardock ForumsStardock Forums

Quoting tetonbob,
reply 5

Also, could VPN connection/disconnection have any bearing on the issue?

The VPN connection / discon would be more apt to cause connectivity issues, not crashes.

MP is one of the most stable apps we have ever produced - I have a feeling this will be found to be a 3rd party app conflict (Antivirus software being a prime suspect).

----------------
Sean Drohan
Stardock Customer Service Manager

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tetonbob
tetonbob
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Reply #10 September 26, 2018 9:24:04 AM
from Stardock ForumsStardock Forums

Thanks, Sean. I'll perform those steps and add exclusions for the Stardock folders into my security program.

Did the memory dumps provide any insight to a possible conflict?

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tetonbob
sdrohan
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Reply #11 September 26, 2018 9:35:31 AM
from Stardock ForumsStardock Forums

Quoting tetonbob,
reply 10

Did the memory dumps provide any insight to a possible conflict?

Its over 500 mb of logs, before I ask for dev time to look at them, I would like to exhaust what is commonly known to cause issues.

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Sean Drohan
Stardock Customer Service Manager

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tetonbob
tetonbob
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Reply #12 September 26, 2018 10:28:16 AM
from Stardock ForumsStardock Forums

I understand that position but they are essentially the same crash. Looking at one will likely be as good as looking at them all.

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tetonbob
tetonbob
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Reply #13 October 6, 2018 9:46:55 AM
from Stardock ForumsStardock Forums

Hello. After running through the purge and reinstall routine, I am still getting appcrash in Multipl2.exe

Please advise.

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tetonbob
basj
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Reply #14 October 6, 2018 9:49:44 AM
from Stardock ForumsStardock Forums

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Since its already on weekend, you will need to wait until Monday. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thank you.

Basj

Stardock Community Assistant.

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tetonbob
tetonbob
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Reply #15 October 6, 2018 11:47:56 AM
from Stardock ForumsStardock Forums

Thank you. I have additional memory dumps but I'll only upload them if requested.

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tetonbob
sdrohan
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Reply #16 October 8, 2018 9:35:04 AM
from Stardock ForumsStardock Forums

Quoting tetonbob,
reply 13

Hello. After running through the purge and reinstall routine, I am still getting appcrash in Multipl2.exe

Please advise.
Quoting tetonbob,
reply 13

Hello. After running through the purge and reinstall routine, I am still getting appcrash in Multipl2.exe

My advice would be to attempt he clean boot:

https://forums.stardock.com/486104/multiplicity-support-faq#cleanboot

Sean Drohan
Stardock Support Manager

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tetonbob
tetonbob
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Reply #17 October 8, 2018 12:06:18 PM
from Stardock ForumsStardock Forums

Please look at the crash dumps. There is something going on with Multiplicity.

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