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Shotgun989
Shotgun989
Join Date 12/2003
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Fences Crash

February 2, 2018 12:49:00 AM from Stardock ForumsStardock Forums

My Fences are crashing:

Windows 10 Pro build 16299.98

Observed with Fences 3.05 and 3.08

 

Attempting to navigate up a folder in a Folder Portal results in an explorer crash and a "bug splat" window appearing.  Fences re-appear after explorer restarts but the folder portal is still stuck in the lower folder.  The crash causes Explorer to throw a 0xC0000005 error.  A similar issue was mentioned here.

fences
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Shotgun989
AzDude
Join Date 11/2002
+556 sdemployee
Reply #1 February 2, 2018 2:02:54 AM
from Stardock ForumsStardock Forums

Reported to Support 

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Shotgun989
Shotgun989
Join Date 12/2003
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Reply #2 February 6, 2018 4:16:05 PM
from Stardock ForumsStardock Forums

Haven't heard back from support yet.  What's the usual wait time before they address this sort of thing?

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Shotgun989
sdrohan
Join Date 10/2012
+731 sdsupport
Reply #3 February 6, 2018 4:28:25 PM
from Stardock ForumsStardock Forums

Quoting Shotgun989,
reply 2

Haven't heard back from support yet.  What's the usual wait time before they address this sort of thing?

Please see:

https://forums.stardock.com/486084/fences-support-faq#reinstalling

 

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Shotgun989
Shotgun989
Join Date 12/2003
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Reply #4 February 6, 2018 4:29:40 PM
from Stardock ForumsStardock Forums

Self-solved my particular issue:

  1. Ran the "purge" script here: https://forums.stardock.com/486084/fences-support-faq#reinstalling
  2. Reinstalled Fences 3.08
  3. Restored my snapshot
  4. Deleted the offending Folder Portal
  5. Recreated an identical Folder Portal
  6. Created a new snapshot and deleted the old ones

Everything is working fine now, though it may still bear looking at what was causing the crashes in the first place.

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Shotgun989
Shotgun989
Join Date 12/2003
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Reply #5 February 6, 2018 4:30:29 PM
from Stardock ForumsStardock Forums

Just saw your post sdRohan.  Thanks for the heads up!

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