Hello,
Sorry to hear you are having issues. I fail to see it, what is your issue? If you asking why you need to pay if you already purchase it. I believe you need to pay only if you wish to upgrade to the latest version. SoundPackager 10. Compatible with Windows 10. But, if your old version still work with your system. You should stay with that version if you still happy with it. From what I understand SoundPackager 10 has better support for Windows 10.
Thanks
Basj,
Stardock Community Assistant.