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cindiana
cindiana
Join Date 05/2015
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Purchase Through PayPal

May 8, 2015 10:23:54 AM from Stardock ForumsStardock Forums

Hello Stardock

On April 30th I purchased Start8 through my PayPal account. Unfortunately, the email that was sent was auto deleted before I could get to it (the email it was sent to is related to my PayPal account, not my Stardock account). My Stardock account wasn't officially created until today, so the purchase doesn't show anywhere in My Account pages.

I just need a new email with the receipt for my order and product key# sent to me. I can provide a screen shot of the purchase on PayPal, and whatever other information you need to get me going with Start8. I hate the new Windows and I need Start8!

Please reply with contact info or private message. Thank you.

Cin

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cindiana
cindiana
Join Date 05/2015
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Reply #1 May 14, 2015 10:55:04 AM
from Stardock ForumsStardock Forums

Do you even have customer service? I left a message at your number, because that's the only option you give. Of course, no one called me back.

I tried to send a contact request, but the form kept telling me I had to enter my email address. Of course, there is no option to enter your email address on the form. How very clever of you.

Why even have a forum at all? Are you guys just rip off artists?

 

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cindiana
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #2 May 14, 2015 11:17:39 AM
from Stardock ForumsStardock Forums

Cindiana, 

You have a voice mail to us dated  08 May 2015 09:42 AM which I responded to 08 May 2015 02:23 PM.  I will resend it. 

When you respond to it, I need to know what the PP email is to look it  up. (you did not mention it in your voice mail).  After this is known, I can merge the accounts.

 

If you have issues like this in the future, you can place a ticket here: 

https://esupport.stardock.com/index.php?/Tickets/Submit 

Or email: support@stardock.com directly.

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