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abrianstemmet
abrianstemmet
Join Date 11/2013
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Start8 Menu Blank

November 27, 2014 9:12:58 AM from Stardock ForumsStardock Forums

Hi there

I purchased Start8 and love the features. The start screen however sometimes works and sometimes not. It is completely blank showing no items. I am on the latest version 1.47. See attached screenshot.

start8
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abrianstemmet
rudster69
Join Date 02/2013
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Reply #1 November 27, 2014 10:23:11 AM
from Stardock ForumsStardock Forums

I would call customer support and they will gladly walk you right through it again!!!

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abrianstemmet
The_Gear
Join Date 10/2013
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Reply #2 December 1, 2014 11:25:11 AM
from Stardock ForumsStardock Forums

Please contact us here for further assistance: https://esupport.stardock.com/index.php?/Tickets/Submit 

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abrianstemmet
dtb71
Join Date 03/2005
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Reply #3 March 31, 2015 11:46:19 AM
from Stardock ForumsStardock Forums

Was this problem ever resolved?  I'd like to purchase Start8 -- using trial version 1.5 on Windows 8.1, but I'm seeing this exact problem.

Pressing Win key shows the Start8 with menu items, pressing Win key again and menu gone (all things good at this point).  Press Win key again now brings up a blank start menu.  Use the machine and after a while pressing Win key now brings up the proper start menu with list of menu items.  (but close it and reopen and its blank again)  This is reproducible 100% of the time and very frustrating.

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abrianstemmet
The_Gear
Join Date 10/2013
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Reply #4 March 31, 2015 2:49:29 PM
from Stardock ForumsStardock Forums

dtb71 - I've created a ticket for you and you should receive it shortly.

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abrianstemmet
abrianstemmet
Join Date 11/2013
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Reply #5 April 1, 2015 4:20:09 AM
from Stardock ForumsStardock Forums

dtb71 - The problem has not been resolved. Still faced with the same issue. Just uninstalled it now. Sometimes it works great. But you will get a black screen every now and again which is very frustrating.

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abrianstemmet
The_Gear
Join Date 10/2013
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Reply #6 April 1, 2015 9:21:19 AM
from Stardock ForumsStardock Forums

Quoting abrianstemmet,
reply 5

dtb71 - The problem has not been resolved. Still faced with the same issue. Just uninstalled it now. Sometimes it works great. But you will get a black screen every now and again which is very frustrating.

It seems you stopped responding to the ticket in January. You say it sometimes works, what do you mean exactly? Does that mean sometimes there are items in your start menu, other times it's blank? I'm not sure I understand what you mean by you get a black screen.

Try running a SFC scan on your system to see if it can fix this:

-Open the Start Screen, and type 'cmd'.  Right-click on the search result and select 'Run as administrator' from below.

-If UAC is enabled, click 'Continue'

-Type: sfc /scannow

-Wait for the scan to complete (this can take several minutes)

Visual Instructions - Win8: http://sd.stardock.com/Rosco/pics/sfc_scan_8.png

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abrianstemmet
abrianstemmet
Join Date 11/2013
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Reply #7 April 1, 2015 9:30:11 AM
from Stardock ForumsStardock Forums

The_Gear - Does that mean sometimes there are items in your start menu, other times it's blank?

Correct.

The_Gear - It seems you stopped responding to the ticket in January.

I followed support instructions numerous times but the problem wasn't resolved. I have uninstalled the product and won't be making use of it again.

Thanks for the help.

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