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Krakerman
Krakerman
Join Date 03/2002
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Help! With activation

September 15, 2014 12:46:48 AM from Stardock ForumsStardock Forums

Ok guys my SSD finally went Kaput! and I got a new one installed but now all my activations won't work because they think they are assigned to another computer when this is the same computer just a new SSD.

 

Can you reset all my purchases please for Start8, ModernMix, Decor8, and Launch8 I have a few others as well like ObjectDock, CursorFX

 

Thanks guys!

start8
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Krakerman
The_Gear
Join Date 10/2013
+98 sdsupport
Reply #1 September 15, 2014 8:25:34 AM
from Stardock ForumsStardock Forums

I've sent you a ticket from our support system. You should receive it shortly detailing your request.

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Krakerman
cyberguyz
Join Date 10/2006
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Reply #2 September 15, 2014 4:17:49 PM
from Stardock ForumsStardock Forums

I have this same issue. I have installed on win 8.1, reverted system go win 7, then back to 8.1 after a clean install. Start8 now says my soft3ware is associated with another computer and refuses to activate.

I need all current associations for my software to be removed so I can activate them.

Please fix ot.

 

Q: Why do you folks not have a proper support site for your software like any other reputable software company?
I really do not like airing my laundry in public forums if you catch my drift.

 

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Krakerman
Neil Banfield
Join Date 04/2001
+1109 sdemployee
Reply #3 September 15, 2014 5:53:06 PM
from Stardock ForumsStardock Forums

Quoting cyberguyz,
reply 2

I have this same issue. I have installed on win 8.1, reverted system go win 7, then back to 8.1 after a clean install. Start8 now says my soft3ware is associated with another computer and refuses to activate.

I need all current associations for my software to be removed so I can activate them.

Please fix ot.

 

Q: Why do you folks not have a proper support site for your software like any other reputable software company?
I really do not like airing my laundry in public forums if you catch my drift.

 

Proper support is done via support@stardock.com or via https://esupport.stardock.com/

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Krakerman
The_Gear
Join Date 10/2013
+98 sdsupport
Reply #4 September 16, 2014 8:45:47 AM
from Stardock ForumsStardock Forums

We have a proper support site here: http://sd.stardock.com/brad.ather/Jingimages/2014-09-16_0845.png

https://www.stardock.com/support/

Please write in so we may assist you.

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Krakerman
panenka
Join Date 11/2012
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Reply #5 September 16, 2014 10:17:08 AM
from Stardock ForumsStardock Forums

But support doesn't respond on ticket.

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Krakerman
The_Gear
Join Date 10/2013
+98 sdsupport
Reply #6 September 17, 2014 10:35:50 AM
from Stardock ForumsStardock Forums

We will respond in a timely fashion when we see the ticket come in.

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