Look. You guys are not MS or Adobe. Obviously you didn't know what you're doing with this license activation scheme. Why are you being such _ _ _ _ s to your customers? Do you think I'm going to recommend Stardock to anyone after this experience?
It is NOT my responsibility to win back the right to use the software I paid for. You messed up, you should fix it. Look at all the people up and down your forum that are having issues.
I fail to see the intelligence behind this idea. Start8 is a $5 utility. In order to provide all of the support for legitimate activation requests/errors your getting, I can't imagine that it makes financial sense.
Lastly, if one purchases your software they should be allowed to uninstall and reinstall it a THOUSAND times if it suits their fancy. As long as its on one machine as agreed. You gain nothing by following in the footsteps of M$/Adobe to put the onus on the customer for digging themselves out of these situations.
However, my situation and about half of your support requests are different. I've only installed it once, on one computer, and since the last update it asks to reactive. FIX YOUR SOFTWARE and put it on your customers to help troubleshoot your bad programming.
