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Shattered
Join Date 01/2002
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Unable to activate Start8

*bangs head on brick wall*

February 12, 2014 5:43:36 PM from Stardock ForumsStardock Forums

I recently had to reinstall windows 8 on my laptop now I am unable to figure out how to activate the thing.

If I click on the Unlock/purchase option in about it asks me to login...which then loads a webpage expecting me to purchase Start8 which I have already purchased! 

Also is serial number the same thing as the product key? Because I have the same issue in modernmix and I was able to get to a screen where I could input a serial key. The product key does not work here so damned if I know what this serial key thing is all about.

This whole activation thing is one complete huge utter mess of a mess.

Also got the EXACT same issue with modernmix (got them as a bundle)

I am extremely aggravated about this nonsense.

And I thought Stardock was one of the good guys when it came to this sort of thing....

start8
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Shattered
Gargabee
Join Date 09/2008
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Reply #1 February 13, 2014 8:29:00 AM
from Stardock ForumsStardock Forums

Please see the following knowledgebase articles on activation:

https://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/403/0/how-do-i-activate-start8

https://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/406/0/how-to-activate-modernmix

The only recent activation attempt I see for you was for CursorFX Plus. The serial number is the same thing as the product key.

If you continue to have trouble, please follow the steps at http://activatebeta.stardock.com/ for manual activation.

****If you run into trouble, please send us (support@stardock.com) the generated string or the text file that was generated and we can try to resolve the issue..****

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Shattered
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Join Date 01/2002
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Reply #2 February 13, 2014 2:59:40 PM
from Stardock ForumsStardock Forums

Well finally it is activated now. But strangely entering my Stardock details today worked perfectly, unlike yesterday where it tried to make me buy it for a second time.

I am still annoyed about this, it was so frustrating trying to get it to work last night yet it appears to be entirely a Stardock  problem. When are you guys going to sort out this activation mess? Gotta image this laptop now simply to avoid this nonsense next time *sigh*.

So glad I don't run Windows 8 on any other PC where I might want to use start8, the horror!

 

 

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