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csac1979
csac1979
Join Date 03/2012
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Game Crashes

September 23, 2013 6:34:29 AM from Elemental ForumsElemental Forums


The game crashes afer a while. This time at turn 70. When I want to load the Auto-Save Datei, it doesn't work. It loads but when I end the turn it crashes.

Somebody else with this problem??

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csac1979
Gargabee
Join Date 09/2008
+100 sdsupport
Reply #1 September 23, 2013 8:07:52 AM
from Stardock ForumsStardock Forums

We would like to work with you on this. If you do not already have a ticket open with us, please download and run the following utility:

http://sd.stardock.com/SDSupportTool.exe

This is a tool that we use to gather relevant log files and basic information about your computer. Once the utility finishes running, please send the .zip file it creates on the desktop to support@stardock.com

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csac1979
csac1979
Join Date 03/2012
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Reply #2 September 23, 2013 10:45:25 AM
from Elemental ForumsElemental Forums


It writes a file named .....logs.zip is created on the desktop but I can't find it.

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csac1979
Solam
Join Date 03/2007
+16
Reply #3 September 23, 2013 3:03:29 PM
from Stardock ForumsStardock Forums

do a window search if the file is on your HD that will find it for you

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csac1979
csac1979
Join Date 03/2012
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Reply #4 September 23, 2013 5:27:45 PM
from Elemental ForumsElemental Forums


I did that already. There is nothing...???

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csac1979
Gargabee
Join Date 09/2008
+100 sdsupport
Reply #5 September 24, 2013 8:15:00 AM
from Stardock ForumsStardock Forums

If you are not seeing the support tool .zip file on your desktop, please try the following.

-Press the Windows key and the r key at the same time to bring up the run dialog.
-If you are using Windows Vista/7/8, paste/type the following into the run dialog: %localappdata%\Temp\
-If you are using Windows XP, paste/type the following into the run dialog: %temp%

This will open the temporary folder where the logs get placed. Locate a folder called SDSTool. Zip up this folder and attach it to your email.

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csac1979
csac1979
Join Date 03/2012
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Reply #6 September 24, 2013 6:32:21 PM
from Elemental ForumsElemental Forums


I already sent 2 files of it to you (the last one now because it crashed again).

It always happens now when I load a old game (I played yesterday and made a save game because I had no time to play any longer - today I wanted to play further: crash).

You can response here so everyone sees the solution. Thank you.

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csac1979
csac1979
Join Date 03/2012
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Reply #7 September 25, 2013 10:53:09 AM
from Elemental ForumsElemental Forums


Yesterday I played again: no crashes until I saved at round 72 because I had to go to bed. Today I loaded: no chance. The saved game always crashed.

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