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killswitch469
killswitch469
Join Date 04/2003
+6

Trying to upgrade, but the store won't give me my discount

March 30, 2013 10:29:38 PM from Elemental ForumsElemental Forums

I am a current FE and Map Pack DLC owner, and I'm trying to upgrade. On the LH page, it says that current owners can upgrade for 19.99, and there is a link to click on, but when I click the link the store says it LH costs 39.99. Is there a way to fix this? Thanks for the help.

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killswitch469
ZubaZ
Join Date 11/2001
+917 sdemployee
Reply #1 March 30, 2013 11:58:25 PM
from Stardock ForumsStardock Forums

There is a login on that page. Make sure your do so. 

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killswitch469
killswitch469
Join Date 04/2003
+6
Reply #2 March 31, 2013 2:48:53 AM
from Elemental ForumsElemental Forums

I have logged in. I'm not sure what the problem is.

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killswitch469
killswitch469
Join Date 04/2003
+6
Reply #3 April 1, 2013 12:27:21 PM
from Elemental ForumsElemental Forums

Anyone have any other suggestions? BTW I'm using chrome does that matter?

 

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killswitch469
kryo
Join Date 05/2003
+458
Reply #4 April 1, 2013 12:56:51 PM
from Stardock ForumsStardock Forums

Are you logged in with the same account you purchased FE on? It's fairly common for people to have multiple accounts without realizing it.

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killswitch469
killswitch469
Join Date 04/2003
+6
Reply #5 April 1, 2013 1:13:16 PM
from Elemental ForumsElemental Forums


I am logged in with the same account. I have now tried it with IE and Chrome and I'm getting the same problem on both.

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killswitch469
killswitch469
Join Date 04/2003
+6
Reply #6 April 2, 2013 11:55:39 AM
from Elemental ForumsElemental Forums

Anyone else have any suggestions on what to do now?

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killswitch469
Gargabee
Join Date 09/2008
+100 sdsupport
Reply #7 April 2, 2013 2:12:46 PM
from Stardock ForumsStardock Forums

korn469, you had 2 accounts under the same email address somehow. I merged them together. You should be able to purchase at the discounted price now.

 

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killswitch469
killswitch469
Join Date 04/2003
+6
Reply #8 April 2, 2013 6:35:30 PM
from Stardock ForumsStardock Forums

I have no idea how I had two accounts under the same email address, but thanks for merging them! It worked, and I'm downloading LH now.

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