i have emailed support TWICE to reset it no luck. i would suggest this company must be reported to my state AG for action. twice is more than enough to ask for help. my state is mass, i will give them 2 more days to resolve this before o report it to the AG for action
As noted in the auto reply when you mail support, any replies put your ticket to the back of the queue. This may have happened here.
If you could post your ticket id here it would be helpful in someone being able to go in and sort it for you quicker.
You should be aware that it is the weekend and so normal support are not in until Monday now, but if the ticket is posted someone may be able to go in manually and sort it before then.
Hitting the activation limit shouldn't be an urgent problem because you can simply click the trial button and then you have 30 days before you need to activate.