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travis_d
travis_d
Join Date 10/2012
+2

1.1, 'Runtime Error' and explorer crashes on search

January 24, 2013 12:22:43 PM from Stardock ForumsStardock Forums

This has happened 3 times in the past week, I don't have a screenshot but sometimes when I search in the start8 search box, I get a Runtime Error and explorer crashes, and it loads the metro interface and I have to open the 'desktop' back up. I don't know if it matters, but I do have the .net framework 4.5. It seems to be random, I mean I was typing 'Lord of the rings' in the search box and it crashed a few minutes ago, but now it works just fine.

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travis_d
Neil Banfield
Join Date 04/2001
+1104 sdemployee
Reply #1 January 24, 2013 12:36:46 PM
from Stardock ForumsStardock Forums

Could you check your event log to see if there are any entries around when you had the crash.

The .net framework isn't used by Start8 so thats not a factor.

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travis_d
travis_d
Join Date 10/2012
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Reply #2 January 24, 2013 1:37:08 PM
from Stardock ForumsStardock Forums

I think there are 4 related to the crash, there was one at 12:17:57, two at 12:18:02 and one at 12:18:09

Here is the first one, it says it's an 'error'

Faulting application name: Explorer.EXE, version: 6.2.9200.16433, time stamp: 0x50763312
Faulting module name: msvcrt.dll, version: 7.0.9200.16384, time stamp: 0x5010ac20
Exception code: 0x40000015
Fault offset: 0x0000000000050aee
Faulting process id: 0xb84
Faulting application start time: 0x01cdf9e7ac8d71d4
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\system32\msvcrt.dll
Report Id: fedbd220-6649-11e2-be85-00242114b80d
Faulting package full name:
Faulting package-relative application ID:

The next 3 are 'information'

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Explorer.EXE
P2: 6.2.9200.16433
P3: 50763312
P4: msvcrt.dll
P5: 7.0.9200.16384
P6: 5010ac20
P7: 40000015
P8: 0000000000050aee
P9:
P10:

Attached files:
C:\Users\Travis\AppData\Local\Temp\WERE4B2.tmp.appcompat.txt
C:\Users\Travis\AppData\Local\Temp\WERE5CB.tmp.WERInternalMetadata.xml
C:\Users\Travis\AppData\Local\Temp\WERE5DC.tmp.hdmp
C:\Users\Travis\AppData\Local\Temp\WERF49C.tmp.dmp

These files may be available here:
C:\Users\Travis\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppCrash_Explorer.EXE_31a159c367e3e159a8882aaa9796752f14d86d_cab_1b58f62f

Analysis symbol:
Rechecking for solution: 0
Report Id: fedbd220-6649-11e2-be85-00242114b80d
Report Status: 4
Hashed bucket:

---- Next

The shell stopped unexpectedly and explorer.exe was restarted.

---- Next

Fault bucket 83236258, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Explorer.EXE
P2: 6.2.9200.16433
P3: 50763312
P4: msvcrt.dll
P5: 7.0.9200.16384
P6: 5010ac20
P7: 40000015
P8: 0000000000050aee
P9:
P10:

Attached files:
C:\Users\Travis\AppData\Local\Temp\WERE4B2.tmp.appcompat.txt
C:\Users\Travis\AppData\Local\Temp\WERE5CB.tmp.WERInternalMetadata.xml
C:\Users\Travis\AppData\Local\Temp\WERE5DC.tmp.hdmp
C:\Users\Travis\AppData\Local\Temp\WERF49C.tmp.dmp

These files may be available here:
C:\Users\Travis\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Explorer.EXE_31a159c367e3e159a8882aaa9796752f14d86d_1b591025

Analysis symbol:
Rechecking for solution: 0
Report Id: fedbd220-6649-11e2-be85-00242114b80d
Report Status: 0
Hashed bucket: e7534e4d7adb37e6f296bf1b886b35fb

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travis_d
nanosync
Join Date 01/2013
0
Reply #3 February 1, 2013 11:56:55 PM
from Stardock ForumsStardock Forums

I received this crash as well. It's random, so it doesn't happen every time.

 

Faulting application name: Explorer.EXE, version: 6.2.9200.16384, time stamp: 0x50107dbc
Faulting module name: msvcrt.dll, version: 7.0.9200.16384, time stamp: 0x5010ac20
Exception code: 0x40000015
Fault offset: 0x0000000000050aee
Faulting process id: 0x1038
Faulting application start time: 0x01ce007c40116f61
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\system32\msvcrt.dll
Report Id: 457cfb11-6c84-11e2-be81-a0b3cc4c33a3
Faulting package full name:
Faulting package-relative application ID:

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travis_d
cameron5
Join Date 12/2012
0
Reply #4 February 24, 2013 8:08:17 AM
from Stardock ForumsStardock Forums

Having the same problem, here are my logs.

 

-- ERROR --

Faulting application name: explorer.exe, version: 6.2.9200.16433, time stamp: 0x50763312
Faulting module name: msvcrt.dll, version: 7.0.9200.16384, time stamp: 0x5010ac20
Exception code: 0x40000015
Fault offset: 0x0000000000050aee
Faulting process id: 0xd98
Faulting application start time: 0x01ce128edfac5ac6
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\system32\msvcrt.dll
Report Id: bd144e93-7e82-11e2-be6b-1c6f65d784c6
Faulting package full name:
Faulting package-relative application ID:

-- INFORMATION 1 --

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: explorer.exe
P2: 6.2.9200.16433
P3: 50763312
P4: msvcrt.dll
P5: 7.0.9200.16384
P6: 5010ac20
P7: 40000015
P8: 0000000000050aee
P9:
P10:

Attached files:
C:\Users\Cameron\AppData\Local\Temp\WERAD8A.tmp.appcompat.txt
C:\Users\Cameron\AppData\Local\Temp\WERAD9B.tmp.WERInternalMetadata.xml
C:\Users\Cameron\AppData\Local\Temp\WERADAB.tmp.hdmp
C:\Users\Cameron\AppData\Local\Temp\WERAEF4.tmp.dmp

These files may be available here:
C:\Users\Cameron\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppCrash_explorer.exe_d250fc5f5b5c021ec186236182d11dd2f397b1_cab_371fb0b5

Analysis symbol:
Rechecking for solution: 0
Report Id: bd144e93-7e82-11e2-be6b-1c6f65d784c6
Report Status: 4
Hashed bucket:

 

-- INFORMATION 2 --

The shell stopped unexpectedly and explorer.exe was restarted.

 

-- INFORMATION 3 --

Fault bucket 83236258, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: explorer.exe
P2: 6.2.9200.16433
P3: 50763312
P4: msvcrt.dll
P5: 7.0.9200.16384
P6: 5010ac20
P7: 40000015
P8: 0000000000050aee
P9:
P10:

Attached files:
C:\Users\Cameron\AppData\Local\Temp\WERAD8A.tmp.appcompat.txt
C:\Users\Cameron\AppData\Local\Temp\WERAD9B.tmp.WERInternalMetadata.xml
C:\Users\Cameron\AppData\Local\Temp\WERADAB.tmp.hdmp
C:\Users\Cameron\AppData\Local\Temp\WERAEF4.tmp.dmp

These files may be available here:
C:\Users\Cameron\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_explorer.exe_d250fc5f5b5c021ec186236182d11dd2f397b1_371fb72b

Analysis symbol:
Rechecking for solution: 0
Report Id: bd144e93-7e82-11e2-be6b-1c6f65d784c6
Report Status: 0
Hashed bucket: e7534e4d7adb37e6f296bf1b886b35fb

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travis_d
Neil Banfield
Join Date 04/2001
+1104 sdemployee
Reply #5 February 26, 2013 8:44:22 AM
from Stardock ForumsStardock Forums

We were able to reproduce a crash though it took a great deal of seaches to trigger it here (500+ rapidly done) and have made changes which may help.

The upcoming 1.12 update should contain this change.

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travis_d
Laurence3
Join Date 10/2012
+2
Reply #6 February 26, 2013 9:10:56 AM
from Stardock ForumsStardock Forums

Quoting Neil Banfield,
reply 5

We were able to reproduce a crash though it took a great deal of seaches to trigger it here (500+ rapidly done) and have made changes which may help.

The upcoming 1.12 update should contain this change.

Well here's to hoping that it fixes once and for all the explorer.exe related crashes/restarts, because I had uninstalled Start8 due to re-occuring freeze-ups and explorer.exe crashes/restarts.

Looking forward to the forthcoming update.

regards,

Laurence

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