From the banner at the top of the page......
Stardock is closed for the holidays.
Stardock's offices will be closed in observance of the holiday season.
They will be closed after today (Friday, December 21st, 2012) through Monday, January 1st, 2013.
The Customer Support Team will be popping in during the vacation to get through as many tickets as they can. They ask for your patience in waiting for a response.
Support will be back in the office on Wednesday, January 2nd, 2013 to begin answering the tickets waiting for them.
Support is trying to make things right for you even though officially, Stardock is closed.,
You will have to wait for a refund. until they open again
I know I may sound like jerk
now that you mention it.......