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tfouto
tfouto
Join Date 04/2012
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bug process explorer restarting

October 30, 2012 11:44:29 AM from Stardock ForumsStardock Forums

Sometimes if i click the start button really fast several times, like double-click or triple-click, it hangs and it seems that the explorer process restarts itself. Then everything becomes normal.

start8
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tfouto
Neil Banfield
Join Date 04/2001
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Reply #1 October 30, 2012 11:53:13 AM
from Stardock ForumsStardock Forums

Could you look in the Windows event log and see if there is any information on the crash?

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tfouto
tfouto
Join Date 04/2012
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Reply #2 October 30, 2012 3:51:21 PM
from Stardock ForumsStardock Forums

Yes,

 

Log Name: Application
Source: Application Hang
Date: 30/10/2012 19:46:08
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: *****
Description:
The program Explorer.EXE version 6.2.9200.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 5dc
Start Time: 01cdb66d3d0179ea
Termination Time: 0
Application Path: C:\Windows\Explorer.EXE
Report Id: 71bdd980-22ca-11e2-be6e-902b3430fd44
Faulting package full name:
Faulting package-relative application ID:

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-10-30T19:46:08.000000000Z" />
<EventRecordID>1538</EventRecordID>
<Channel>Application</Channel>
<Computer>*****</Computer>
<Security />
</System>
<EventData>
<Data>Explorer.EXE</Data>
<Data>6.2.9200.16384</Data>
<Data>5dc</Data>
<Data>01cdb66d3d0179ea</Data>
<Data>0</Data>
<Data>C:\Windows\Explorer.EXE</Data>
<Data>71bdd980-22ca-11e2-be6e-902b3430fd44</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>430072006F00730073002D00740068007200650061006400000044006500610064006C006F0063006B0000000000</Binary>
</EventData>
</Event>

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tfouto
tfouto
Join Date 04/2012
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Reply #3 October 30, 2012 9:43:10 PM
from Stardock ForumsStardock Forums

this is happening all the time. Really annoying. The computer freezes for 6 seconds, then process explorer reboots.

 

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Neil Banfield
Join Date 04/2001
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Reply #4 October 31, 2012 9:37:59 AM
from Stardock ForumsStardock Forums

We have had people in the office clicking their start button as fast as they can and nobody seems to have encountered this problem yet which makes it a little hard for us to resolve.

Why are you clicking it so rapidly?

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tfouto
tfouto
Join Date 04/2012
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Reply #5 October 31, 2012 9:45:24 AM
from Stardock ForumsStardock Forums

Its not always fast... Sometimes if i click only once or twice it happens. It depends...

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tfouto
tfouto
Join Date 04/2012
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Reply #6 October 31, 2012 3:11:41 PM
from Stardock ForumsStardock Forums

Also more data:

 

Binary data:


In Words

0000: 00720043 0073006F 002D0073 00680074
0008: 00650072 00640061 00440000 00610065
0010: 006C0064 0063006F 0000006B 0000


In Bytes

0000: 43 00 72 00 6F 00 73 00 C.r.o.s.
0008: 73 00 2D 00 74 00 68 00 s.-.t.h.
0010: 72 00 65 00 61 00 64 00 r.e.a.d.
0018: 00 00 44 00 65 00 61 00 ..D.e.a.
0020: 64 00 6C 00 6F 00 63 00 d.l.o.c.
0028: 6B 00 00 00 00 00 k.....

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bwat47
Join Date 11/2012
0
Reply #7 November 2, 2012 1:12:28 PM
from Stardock ForumsStardock Forums

I had this happen once or twice, I wasn't clicking it fast, I just clicked it once and it hung for 10 seconds or so, and then explorer restarted. I don't think it necessarily has to do with clicking speed.

The program Explorer.EXE version 6.2.9200.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: b8c
Start Time: 01cdb9146c914e09
Termination Time: 0
Application Path: C:\Windows\Explorer.EXE
Report Id: b4b92229-250e-11e2-be7a-003067cb5a41
Faulting package full name:
Faulting package-relative application ID:

 

Explorer.EXE
      6.2.9200.16384
      b8c
      01cdb9146c914e09
      0
      C:\Windows\Explorer.EXE
      b4b92229-250e-11e2-be7a-003067cb5a41
       
       
      430072006F00730073002D00740068007200650061006400000044006500610064006C006F0063006B0000000000

Binary data:

In Words

0000: 00720043 0073006F 002D0073 00680074
0008: 00650072 00640061 00440000 00610065
0010: 006C0064 0063006F 0000006B 0000

In Bytes

0000: 43 00 72 00 6F 00 73 00 C.r.o.s.
0008: 73 00 2D 00 74 00 68 00 s.-.t.h.
0010: 72 00 65 00 61 00 64 00 r.e.a.d.
0018: 00 00 44 00 65 00 61 00 ..D.e.a.
0020: 64 00 6C 00 6F 00 63 00 d.l.o.c.
0028: 6B 00 00 00 00 00 k.....

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Alpha2020
Join Date 11/2012
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Reply #8 November 3, 2012 2:34:09 PM
from Stardock ForumsStardock Forums

I have had the same problem, it is a bit difficult to replicate, but it is definitely there and it does happen often. 

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michyprima
Join Date 10/2012
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Reply #9 November 3, 2012 4:13:44 PM
from Stardock ForumsStardock Forums

Quoting Alpha2020,
reply 9
I have had the same problem, it is a bit difficult to replicate, but it is definitely there and it does happen often. 

+1 happened to me also

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gate1975mlm
Join Date 04/2002
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Reply #10 November 4, 2012 12:34:58 PM
from Stardock ForumsStardock Forums

Same here clicking Start8 fast over and over does cause Windows Explorer to crash!

However even clicking Start8 normaly also causes Windows Explorer to crash at random times!

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ZubaZ
Join Date 11/2001
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Reply #11 November 4, 2012 4:21:57 PM
from Stardock ForumsStardock Forums

Please email support@stardock.com so we can get some logs

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garikfox
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Reply #12 November 4, 2012 7:51:30 PM
from Stardock ForumsStardock Forums

I've been using Start8 ver.1.00 with Win8 x64 for over a week I havent seen it crash explorer yet (knocking on fake wood), It might be beacause I installed a very important update for windows first before I installed any software or drivers. The update is KB 2756872, It will update your windows to version 6.2.9200.16420

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Neil Banfield
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Reply #13 November 5, 2012 6:56:54 AM
from Stardock ForumsStardock Forums

I am pleased to say that after intentionally slowing down parts of Start8 and a lot of clicking the issue has been reproduced and most importantly tracked down and resolved.

It appears it was very timing sensitive which is why most people have not encountered the problem, but by slowing some code down it was easier to reproduce.  Unfortunately I may need a new mouse now...

 

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tfouto
tfouto
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Reply #14 November 5, 2012 8:32:44 AM
from Stardock ForumsStardock Forums

Great. That was the thing that bother me the most.

Will the fix come soon? Start8 on my computer is unstable, from time to time it happens with a single click...

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Laurence3
Join Date 10/2012
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Reply #15 November 5, 2012 9:06:45 AM
from Stardock ForumsStardock Forums

Quoting Neil Banfield,
reply 14
I am pleased to say that after intentionally slowing down parts of Start8 and a lot of clicking the issue has been reproduced and most importantly tracked down and resolved.
It appears it was very timing sensitive which is why most people have not encountered the problem, but by slowing some code down it was easier to reproduce. Unfortunately I may need a new mouse now...

 

Neil, you may now be the fastest clicker in town - hopefully no one calls you out to find out.

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gate1975mlm
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Reply #16 November 5, 2012 12:04:29 PM
from Stardock ForumsStardock Forums

Quoting Neil Banfield,
reply 14
I am pleased to say that after intentionally slowing down parts of Start8 and a lot of clicking the issue has been reproduced and most importantly tracked down and resolved.

It appears it was very timing sensitive which is why most people have not encountered the problem, but by slowing some code down it was easier to reproduce.  Unfortunately I may need a new mouse now...

 

 

Great News!

 

Thanks

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rjg5060
Join Date 10/2012
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Reply #17 November 5, 2012 5:01:38 PM
from Stardock ForumsStardock Forums

I have also had several explorer.exe crashes when selecting the Start8 start menu button.  I don't get it when performing multiple rapid clicks - it occurs randomly and not very often when I select the start8 taskbar button.  Here is info on my latest crash:

Faulting application name: explorer.exe, version: 6.2.9200.16384, time stamp: 0x50107dbc
Faulting module name: msvcrt.dll, version: 7.0.9200.16384, time stamp: 0x5010ac20
Exception code: 0x40000015
Fault offset: 0x0000000000050aee
Faulting process id: 0x10d0
Faulting application start time: 0x01cdbb7db6e5c92c
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\system32\msvcrt.dll
Report Id: 34bc3ac3-2792-11e2-bea3-dc0ea1f1a3c4
Faulting package full name:
Faulting package-relative application ID:

A future fix would be greatly appreciated.

Thank you.

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Neil Banfield
Join Date 04/2001
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Reply #18 November 5, 2012 5:04:07 PM
from Stardock ForumsStardock Forums

Quoting rjg5060,
reply 18
I have also had several explorer.exe crashes when selecting the Start8 start menu button.  I don't get it when performing multiple rapid clicks - it occurs randomly and not very often when I select the start8 taskbar button.  Here is info on my latest crash:

Faulting application name: explorer.exe, version: 6.2.9200.16384, time stamp: 0x50107dbc
Faulting module name: msvcrt.dll, version: 7.0.9200.16384, time stamp: 0x5010ac20
Exception code: 0x40000015
Fault offset: 0x0000000000050aee
Faulting process id: 0x10d0
Faulting application start time: 0x01cdbb7db6e5c92c
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\system32\msvcrt.dll
Report Id: 34bc3ac3-2792-11e2-bea3-dc0ea1f1a3c4
Faulting package full name:
Faulting package-relative application ID:

A future fix would be greatly appreciated.

Thank you.

Do you have any explorer shell extensions installed?

That crash is in a module we do not use.

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Neil Banfield
Join Date 04/2001
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Reply #19 November 6, 2012 2:33:35 PM
from Stardock ForumsStardock Forums

V1.02 is now downloadable from the store MyDownloads / SDC.

Note that the check update button will not find it currently.

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Laurence3
Join Date 10/2012
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Reply #20 November 6, 2012 3:30:35 PM
from Stardock ForumsStardock Forums

Thanks for the update! Because I do not immediately see any difference in it (UI and feature offerings) I presume it is more of an under-the-hood bug fix release. Yes?

All is well thus far. However when I did install it over the old version (1.01) this update (1.02) did ask for the computer to be restarted; it is just that I don't recall Start8 asking for a reboot before, although maybe it did and I just don't recall.

 

Thanks again,

Laurence

 

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tfouto
tfouto
Join Date 04/2012
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Reply #21 November 8, 2012 6:15:33 PM
from Stardock ForumsStardock Forums

Happen again on v 1.0.2 only one click...

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Neil Banfield
Join Date 04/2001
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Reply #22 November 8, 2012 6:20:56 PM
from Stardock ForumsStardock Forums

Quoting tfouto,
reply 22
Happen again on v 1.0.2 only one click...

Can you right click on start8_64.dll (assuming a 64 bit OS), open properties and check the file signing date and post it here please.

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tfouto
Join Date 04/2012
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Reply #23 November 8, 2012 6:40:27 PM
from Stardock ForumsStardock Forums

‎5‎ de ‎novembro‎ de ‎2012 22:19:41

 

in english is 5 november...

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Neil Banfield
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Reply #24 November 8, 2012 6:50:28 PM
from Stardock ForumsStardock Forums

That should be right then.

Does it happen less than before?

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tfouto
Join Date 04/2012
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Reply #25 November 8, 2012 6:52:59 PM
from Stardock ForumsStardock Forums

Only happen once... i will try fast clicking...

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