That wasn't the case at all.
Support directed me to a solution though, thankfully. I'll post it here for those that still need it.
1.) Right click on the desktop shortcut and select properties.
2.) In the "target" line where it has the game file locations, add /username "myusername" /password "mypassword" to the end, replacing the parts in quotes with your info
It should look something like this when you're finished:
\FallenEnchantress\FallenEnchantress.exe /username b_rad 136 /password *****
Hope this helps some people that still may need it
