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kkunderwood
kkunderwood
Join Date 10/2003
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DesktopX Pro 3.5

Serial Number Not Valid

April 14, 2012 7:23:26 PM from Stardock ForumsStardock Forums

I am trying to install DesktopX Pro 3.5 from the web page. The download is without error, but when I try to install it, the serial number that is on the web page is not accepted. I click on the serial number and I get a "copied to clipboard...". When I paste it in the serial number field, the text is identical to that on the web page. However, the instlaller refuses to accept it.

I have emailed Starock Support twice now about 2 weeks apart, but so far I have received no response.

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kkunderwood
ZubaZ
Join Date 11/2001
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Reply #1 April 14, 2012 7:30:27 PM
from WinCustomize ForumsWinCustomize Forums

have you gotten an auto-response?

If not there may be somethign preventing us from getting it.  Make sure to check your junk mail or spam filter to see if we sent something to you.

If you have a ticket ID, post that here.

 

Thanks.

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kkunderwood
RedneckDude
Join Date 04/2009
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Reply #2 April 14, 2012 7:46:37 PM
from WinCustomize ForumsWinCustomize Forums

 

Zu, did they get the thing fixed so that it runs desktops with scripts?

 

If not, then a serial isn't gonna help much.

 

 

 

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kkunderwood
ZubaZ
Join Date 11/2001
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Reply #3 April 14, 2012 7:57:33 PM
from WinCustomize ForumsWinCustomize Forums

One thing at a time. 

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kkunderwood
RedneckDude
Join Date 04/2009
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Reply #4 April 14, 2012 8:14:22 PM
from WinCustomize ForumsWinCustomize Forums

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kkunderwood
kkunderwood
Join Date 10/2003
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Reply #5 April 14, 2012 8:54:32 PM
from Stardock ForumsStardock Forums

I review the junk email titles before I trash them. I did receive the requested list of applications and serial numbers from the Stardock Store on 4/1/12, but I have seen nothing from Stardock Support. I do not have stardock.com blocked, but I have added it to my safe list.

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kkunderwood
ZubaZ
Join Date 11/2001
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Reply #6 April 14, 2012 9:07:37 PM
from WinCustomize ForumsWinCustomize Forums

Please try emailing again.  Thanks.

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kkunderwood
kkunderwood
Join Date 10/2003
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Reply #7 April 14, 2012 9:21:29 PM
from Stardock ForumsStardock Forums

I just received an auto-response...

Ticket ID: VFJ-346-10431

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kkunderwood
ZubaZ
Join Date 11/2001
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Reply #8 April 14, 2012 9:56:34 PM
from WinCustomize ForumsWinCustomize Forums

We'll take a look when we see it percolate up through the weekend queue.

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kkunderwood
DArnaez
Join Date 01/2003
+7
Reply #9 February 18, 2013 6:40:35 PM
from Stardock ForumsStardock Forums

I have the same problem. When I try to install it and put the serial number that is copied from my account it say the is a wrong number. Is sad that we need to search a Torrent to resolve these problems just to get a quick solution.

 

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kkunderwood
Island Dog
Join Date 06/2003
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Reply #10 February 18, 2013 9:05:08 PM
from WinCustomize ForumsWinCustomize Forums

Have you submitted a support ticket?

 

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kkunderwood
DArnaez
Join Date 01/2003
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Reply #11 February 19, 2013 12:34:46 PM
from Stardock ForumsStardock Forums

Yes I did. But no answer by now. Pity.

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kkunderwood
DArnaez
Join Date 01/2003
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Reply #12 February 19, 2013 11:26:15 PM
from Stardock ForumsStardock Forums

48 hours after and I still waiting for any solution. This is a good way to show when they answer to a customer. By the moment, 2 days after... Tomorrow will see.

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kkunderwood
DArnaez
Join Date 01/2003
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Reply #13 February 20, 2013 9:17:46 PM
from Stardock ForumsStardock Forums

72 hours and I still waiting. I think these guys should be fire-fighters! LOL

 

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