Ok I will try to say this the best i can so someone will unstand what i tried to do in 3 steps .step#1 i was looking around on the web for some incredimail stationary and came up on a site called Chichigirl-Designs there i found some real pretty WB skins but all of them are on a CD so i emailed her to see if i could try one so she sent one in a zip file for me .the name of the skin is FairyBubblesXP with the file size that's all it said on it .step#2 opened WB clicked on install from disk found where i had saved it clicked on the skin FairyBubblesXP. step#3 nothing no skin no where i cant get it to install the skin can someone please help me.