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AnOldRat
AnOldRat
Join Date 02/2004
+2

Can't Uninstall Previous version

November 11, 2009 7:48:31 PM from Stardock ForumsStardock Forums

I tried to update DeskScapes to DeskScapes 3. In Impulse it says DeskScapes 3 and under it it says previous version installed. So when I try to install it it prompts to remove the old version and then errors with a messege that says "There is an error in XML Document (0,0)"

There is no verify, there is a Retry, Run, More Info, Uninstall, Vieew history, rating...

The previous version of DeskScapes will still run if I click on RUN but I can NOT uninstall the previous version so I can not Update to DeskScapes 3.

Where is this problematic XML file and is it repairable so I can update?

From about in current DeskScapes:

Your computer has a Windows Experience Index base score of 6.1
Your Windows Graphics Experience score is 7.3

DeskScapes appears to be activated on this PC
DeskScapes engine appears to be running
(SyncMaster 244T(Digital)) 1 is attached to NVIDIA GeForce GTX 280

Deskscape.dll               2009/10/29 16:38:44
Deskscapes.dll                2009/10/29 16:38:35
DreamControl32.dll              2009/10/24 10:28:17
DeskscapesConfig.exe               2009/10/29 16:38:56
UI\Deskscape.dll             2009/10/21 15:00:53
UI\DeskscapesVideo.dll      2009/10/21 15:00:54
DreamTasks.exe                2009/10/21 15:00:57
DeskscapesVideo.dll           2009/10/21 15:00:44

From WindowBlinds:

Your computer has a Windows Experience Index base score of 6.1
Your Windows Graphics Experience score is 7.3

WindowBlinds version : WindowBlinds 7.0 (build 228 - Windows 7 Edition) - 64 bit OS

WindowBlinds is installed correctly on this PC
WindowBlinds appears to be activated on this PC
(SyncMaster 244T(Digital)) 1 is attached to NVIDIA GeForce GTX 280

Wblind.dll      2009/10/29 13:32:20
Wblind64.dll      2009/10/29 13:32:19
Wbsrv.dll      2009/11/04 10:22:58
SevenConfig.exe      2009/11/04 16:15:08
Wbload.exe      2009/10/22 07:40:12
Wbhelp.dll      2009/07/29 15:11:07
Tray.dll           2009/10/21 09:13:19
Wbload.dll           2009/07/29 15:08:29
Screen.exe      2009/11/04 10:22:01

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AnOldRat
CarGuy1
Join Date 03/2007
+548
Reply #1 November 11, 2009 8:52:43 PM
from WinCustomize ForumsWinCustomize Forums

Have you tried right clicking on it in Impulse and choosing "verify installation" from the menu?

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AnOldRat
AnOldRat
Join Date 02/2004
+2
Reply #2 November 12, 2009 4:18:15 PM
from Stardock ForumsStardock Forums

As I posted there is no option to "verify installation" if I right click on the Icon

DeskScapes Screenshot

If I try to update it asks me to uninstall older version or if I just choose Uninstall, it starts and I get:

Error Messege

I have no idea what XML document it is referring to

 

 

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AnOldRat
Gargabee
Join Date 09/2008
+100 sdsupport
Reply #3 November 12, 2009 4:34:30 PM
from Stardock ForumsStardock Forums

Click the blue menu button in the upper left and then click 'Preferences'. Click the reset data button. Close impulse and relaunch it. You may notice a long update time, which is normal as it is rebuilding the deleted info. Try to uninstall then install.

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AnOldRat
AnOldRat
Join Date 02/2004
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Reply #4 November 12, 2009 8:11:21 PM
from Stardock ForumsStardock Forums

I done what you said and there was an update for Impulse when I restarted and I let it update. It doesn't take but a few moments to load or refresh data. It still gives me the same exact result. The error messege stayed exactly the same.

 

 

 

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AnOldRat
AnOldRat
Join Date 02/2004
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Reply #5 November 13, 2009 7:18:50 AM
from Stardock ForumsStardock Forums

Ok, so after messing with this for a while and many reboots and such. I fire up Impulse and and in the Updates tab, instead of cancelling the download or retrying the uninstall, I figured I had to get the uninstall done first.  I just clicked resume download and the progam downloaded and installedright over the top of the beta version and now seems to be up to date and verified correctly.

Then I noticed I had two deskscapes folder, a DeskScapes and a DeskScapes 3 folder, I renamed the DeskScapes folder and rebooted, when I ran Impulse after this it was able to uninstall DeskScapes 3(beta) and after yet another reboot was able to install DeskScapes 3 and all seems to be the way it should be.

To me this is just wierd, probably due to beta software but I am ok with that and all seems to be working now.

Thank you.

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