Ok. Sorry you have such problems with, imo, a great product. Yes, there are a few bugs that they know about, and they have said they've been trying to fix them. What more do you want. At least they are trying. I don't know of a magic software creation tool that all you have to do is think of it and bickety boppity boom it works perfectly. I mean, you are using windows. Are you all over Microsoft because it doesn't work perfectly?
Slight correction. OD+ was a great product. Now it is a good product. I still use it every day even though it's currently crippled, and I maintain hope it will once again have full functionality at some point in the not-to-distant-but-frustratingly-undefined future.
To answer your question, though, I offer the following list of specific things I want that aren't currently being done:
1. Explanation of why something that was working broke. This isn't critical, but it would at least help us understand what the problem is.
2. A manufacturer-provided and supported method to roll back to the working version. Blaming the user for not archiving the previous version is ridiculous. It might be a best practice but it should hardly be the only way to revert. If Impulse or SDC is the way to do this, then archiving should be either mandantory or at least default behavior. Perhaps a simple download link can suffice. It shouldn't be this complicated.
3. Escalation of issue resolution priority - As far as I know, this is just something they'll get around to, eventually. Maybe.
4. Assignment of additional resources - You're right, there is no magic software creation tool. It's created by people who have a long list of things to do. If the list is too long, another way to approach it is to assign additional resources. This costs money that I'm certain they'd rather spend getting the next version out the door. That shouldn't become the user's problem, but it has in this case.
5. Meaningful status updates on progress. I appreciate Seabass responding to posts here; most companies don't do this and I'm glad that SD does. Unfortunately, he appears to be as much in mushroom mode as the rest of us, which has the unfortunate effect of making him into an apologist. Seabass, don't take this personally, I do not mean this to be an attack on you as an individual and you've always been professional.
6. Results. I'm not sure sure what the problem is (see #1), but it seems like two months ought to be enough time to fix whatever has happened, if SD was sufficiently motivated to do so.
