No edit button...again...

I just wanted to add that i myself was disheartened that DA had no box to speak of too, but once the cover art was loaded onto the site my problem was solved.

How is this not a perfect solution?

Hello Brad,

Boxes? We don't need no steenkin' boxes.

Wow. Has it really been that long? Not bad considering 4x supposedly died long ago.

Now for a real complaint. Why don't I have a lower member number considering my copy of Gal Civ is so old the wrapper has petrified?

According to Kryo, no.

Sorry in advance to both sides of the argument but, here is my 2 cents:

1) I could care less if I get a printed manual or a box.
2) I frequent the forums so I knew advance that I would not receive either.
3) Had I not frequented the forums, however, I would have assumed that a box was available based upon the information available on the order pages (images and text).
4) In my mind, if enough people made this same mistaken assumption or would have made this assumption had they not visited the forums (whether or not they actually wanted a box or manual), then StarDock should:

4a) at least apologize to customers for misleading them (be it intentionally or otherwise... I'm not going to be the judge of that, but suspect it was unintentional)
4b) and make strides to resolve the confusion for future customers by explicitly stating that he box is just a mock-up.

chewy

It's costing $20 to ship to europe?  Are you sure??  We use an external fulfillment center so I am definitely interested in what is getting charged for shipping.

Its costing that much to Australia. $20 for box and or manual I could understand. Just the CD should be at least half that. I want to have the complete experience and all, and would have liked to have had the CD to include in my gold edition retail box, but as I stated, postage is a rip.

Guys, your defense is pretty lame. The box was a mock up of a box IF THERE WAS A BOX? Brad said they never shipped expansions in a box so what do you mean IF THERE WAS A BOX? You folks knew darn well there would never be a box so the art was deceptive. admit it and be done with it. TAKE IT OFF THE order page. Cut your losses, stop trying to defend a bad judgement call. At this point it is really not that big of a deal but the more you try to defend it with the lame responses, the worse it will get...for nothing. You have made it clear there is no box to ship so therefor fans should stop asking for one. At least take if off the page...put a picture of the the CD up instead; you can show the CD art. OR plainly state there is no box because not everyone reads the forums before they order.

Myself, i was ticked when I got just the cd with a paper sleeve. But I got over it by playing the excellent game. However, reading these forums and seeing the cavalier attitude towards legitimate complaints is getting me ticked again. Maybe I shouldnt read the forums.

I am not saying give us the damn box, I'm just saying you should say, sorry, we didnt mean to imply youd get a box. Our mistake. Then take it off the page so nobody else "gets the wrong impression."
Then get on with life and make more great games.

Got my TA CD today (it took so long...)

I posted in another thread that i'm at least a bit upset.
As other customers I thought that I would receive a box and got a CD in a slipcase in an envelope and I'm really glad that the cd is intact because an envelope like that can't prevent any damage. I paid 20$ for this, but I knew that before. The price for shipping from Stardock is doubled in the last year if someone ask, i don't know why but for that package it's a bit too much.

For Europe, in my case Italy, is 20$. Then we have VAT (+15% i think for most digital product, 20% in this case). I don't know why today I had to pay 11,84€ to get the game from the mailman. It says that is 20% of 31,70€ + 5,50€ tax from my post office. 31,70€ is the price of the game+shipping (29.95$+20$). However this is a problem of us european. In the end I paid the tax that I hadn't paid buying digital.
I think I'll buy only digital because stardock is one of the few sh that actually doesn't make pay tax. Until it last.
Obviously it's not Stardock fault. The fault is of the fake free market in Europe.

The only thing I complain is the way the product is presented. If I want to buy GalCiv2 retail, GalCiv2 Gold and DA expansion I'll see the exact same kind of product. Same fake image (mockup or whatever), the same description (Digital Download + CD). There's no way to know that one will have the box and the other the cd only. And a customers doesn't have to read the forum to know what a description make him think. And well, usually games are shipped with box, only stardock (and few other) ships cd only game (and people usually want the retail version because they want the box, not a backup cd so is normal to assume that they will receive it).
Also, knowing that I will receive a cd instead of a box for that sum of money can change my mind about buying it or not, so the information is relevant.
I don't want my money back or a box that doesn't exist. I only want stardock to admit that it's their fault, without the intention to damage the customers but a simple naive behaviour in writing the description, and then change the information on the site and online store to avoit further mistake and problems with the customers. I don't think this is too much to ask.

Thanks

Did this postage cost issue ever get resolved? Can I get one sent out to me now, or will it still cost bajillions for postage?