Bug Reports

Unexpected crash in the beginning

Since a few weeks I bought a new computer and the first time the game runs well. No problems at all. But last week when I want to start a new challenge I can’t launch to the game. When I started the game crashes immediately. Maybe I have done some things and install some new programs but don’t really know how to solve this crashproblem. I download Smart Exception and sent it to the support team.

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Please open your debug.err file in notepad, and copy/paste the contents into a post here. This will give us some technical information that can help troubleshoot your problem. The location you'll find the debug.err in varies depending on your game version:

Dread Lords, all versions:
C:\Program Files\Stardock\Totalgaming\GalCiv2

Dark Avatar 1.5-1.6 (non-Vista):
C:\Program Files\Stardock\Totalgaming\GalCiv2\DarkAvatar

Dark Avatar 1.6+(Windows Vista), 1.7+(non-Vista):
My Documents\My Games\GC2DarkAvatar

Twilight of the Arnor:
My Documents\My Games\GC2TwilightArnor

Be sure to copy the debug immediately after the error occurs; if you start the game again, the debug will be erased and recreated for the new session.

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Debug Message: Version v1.5 last updated on: Thu Jan 11 13:39:19 2007
Debug Message: GalCiv2 is activated.
Debug Message: Checking DX Version.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 5/9/2008, 15:59:06
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: AMADEUS
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_qfe.070227-2300)
Languages: German (Regional Setting: German)
System Manufacturer: Dell Inc.
System Model: Inspiron 530
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Core(TM)2 Duo CPU E8200 @ 2.66GHz (2 CPUs)
Physical Memory: 3070MB RAM
Page File: 426MB used, 4529MB available
Windows Dir: C:\WINDOWS

Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: NVIDIA GeForce 8600 GT
Manufacturer: NVIDIA
Chip Type: GeForce 8600 GT
DAC Type: Integrated RAMDAC
Key Device: Enum\PCI\VEN_10DE&DEV_0402&SUBSYS_050510DE&REV_A1
Display Memory: 256.0 MB
Current Display Mode: 1440 x 900 (32 bit) (75Hz)
Monitor Name: Belinea 10 20 35W / Art. No. 112005
Monitor Max Resolution: 1680,1050
Driver Name: nv4_disp.dll
Driver Version: 6.14.0011.6921
Driver Date: 12/5/2007 01:41:00
DirectX Acceleration Enabled: Yes

Sound info
Sound device 1:
Description: Realtek HD Audio output
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_1028020D&REV_1000
Manufacturer ID: 1
Product ID: 100
Driver Name: RtkHDAud.sys
Provider: Realtek Semiconductor Corp.
Driver Version: 5.10.0000.5408
Driver Date: 7/16/2007 21:48:54
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message: Game Resolution: 1440 x 900
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): NVIDIA GeForce 8600 GT
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 75
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 9e8cfd40
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: * Collectors Edition *
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Clear data definitions.
Debug Message: No files found matching mask D:\Daten\My Games\GalCiv2\ships\*.xml
Debug Message: No files found matching mask D:\Daten\My Games\GalCiv2\ships\*.shipcfg
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: TitleWnd: Quit Button.
Debug Message: Posting WM_CLOSE message.
Debug Message: WM_CLOSE message received.
Debug Message: GameUninitialize start
Debug Message: Killing Galaxy
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing space resources.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clearing Turn Event Log
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Clear data definitions.
Debug Message: Killing Galaxy: Completed
Debug Message: Shutting down sound system.
Debug Message: Clearing sound and music handles.
Debug Message: GameUninitialize end
Debug Message: Device not cleared. 1 counts left.
Debug Message: D3D not cleared. 1 counts left.
Debug Message: Destroying Window.
Debug Message: Main Shell terminating normally

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