In that case then you should definitely contact sales. All direct orders include a download option and will give the serial in advance (gnerally this means that the box WON'T have a serial in it, since you're already getting one).
Ah, ok. What a hassle. Is there anyway to make them at the sales respond to this asap so that they won't ship copies without keys?
I really need those 2 copies to be shrinkwrapped and new (with serials).
Heck, I paid for them.

And of course, it wouldn't hurt to get my own copy shrinkwrapped as well.