• Drop the wiki in there you know . . frame like
  
• Add a connection or form to the forums so questions can be asked and cross-posted to the "regular" forums (int the correct sub-forum) .
• Add links to the documentation available at stardock.com/products/{productname}/documentation
• Add a section about stardock.helpserve.com and a link/form
• Form to email support (parse the form contents, search what's in the available content, provide the best answer, offer to escalate if there is no good fit) [the paren above is all wishful thinking of course]
  
• Add a section on how to use WC (or link to the the wiki again) (it's a very complex site)
• Tie the search at the top of the page to only the help-type content
• IRC client to irc.stardock.com #Stardock
  

Thanks for asking

The upgrade to Help is going to be a combination of cosmetic (getting away from link lists) and content (adding good help info ON the page itself).  However it's not going to be functional (embedded irc clients, changing how coded parts of the site function, web forms etc.)

The wiki will be more heavily referenced.  Content better organized, and a much friendlier navigation scheme. 

I like the ideas on sections for site usage specifically, and better display of existing documentation resources.

I'll be adding a section specifically regarding support issues as well.

Keep the ideas coming!

1:) I would like to see a clear distinction being made between "Stardock"-support and Peer-support.

As it is now, people click on a link that is called 'Stardock support forums', but which is really only an alternative entry to the WC-support forums. This causes some of the support-seeking persons to become frustrated if they do not get the expected help, or if the only answer they get is "you have to contact Stardock-support", as they believe they just did that.

I would suggest that this link be renamed to something like 'User support forums' and that a second link be made called 'Stardock support' which would transfer to the helpserve site (as already mentioned by Zubaz).


2:) I would also suggest to make some of the more important links either bold or bigger. E.g the "How do I use these skins?"-link and the support-links.


3.) My third suggestion would be that Questions that get asked on the forums a lot (besides the 'how do I use this' question) are getting a direct link on the Page which then answers that Question. Suggested Answers:
1. Answer to "WB doesn't load any skins (Win98)" (a.k.a the crack doesn't work)
2. Answer to "Bootskin doesn't work" "I can't start up my computer anymore"

These Links could be under an Extended FAQ-section which would contain such 'hot'-questions followed by a link to the full FAQ.

The Help section needs a "Rules of skinning and Copyright's" sub section. Detailing the ins and outs of fair use/Copyright infringment and the Artists rights. With full examples of what is fair use/copyright infringement and what is not.


This would help all skinning communities by offering a comprehensive "Do's and Dont's" rule book of skinning.

could make it interesting and slip in a few pics from Guantanamo with captions saying "He forgot to include permission.txt" or "see what happens to rippers"........just a thought...

Maybe a compilation of scripts for DesktopX, that are clearly public domain and can be used by anyone wanting to use them in their own work.

Agreed . . "How DX uses script" is a good addition, sripts themselves . .  drop them in the wiki somewhere.