Those things may be true and they may be poor coustomer service . . but they are not wrong
Sorry, Zubaz, but they ARE wrong. Something doesn't have to be illegal to be wrong. A basic tenet of both law and common sense is that one cannot execise free choice or give free consent when under duress. If your job says you use certain software products, and sometimes you have to take work home with you, you don't have a real choice that you can do something else. You buy the products you need to have.
And you don't get to choose whether you pay the American price for Windows or the Chinese price. And besides, saying "pick Mac" as a defence against being gouged by MS presupposes you're not being gouged by Apple. Linux? Great for us, but I'm not sure how well my elderly parents are going to fare updating to the latest versions of gtk and Gnome, not to mention getting their new photo printer working. This argument smacks of "it's not WRONG to mug you, because you could have walked down a better lit alley. You had a choice."
You don't get to choose if the copy protection software added on to that new game disables functionality on your DVD burner or not; it is installed surreptitiously.
You must think it's right that after buying a movie on DVD, you have to buy it again if you want to watch it on your Ipod (if it's even available). Or that the fast forward button on your DVD player is disabled when the introductory advertisements play EVERY TIME you put the disc in.
And if you really think the way the RIAA is using the court system for extortion is ethical and therefore "not wrong" then I'm afraid there's really no room to find common ground.
There's right, and there's wrong. Those things are wrong, and the companies that do those things should be ashamed. My ethical code does not allow me to say that an immoral act is ok simply because it has become commonplace.
Cheers...