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$4,800 Phone Bill for an iPhone That Wasn't Turned On

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Zoomba
Island Dog
Join Date 06/2003
+1048 sdemployee
Reply #26 September 12, 2007 11:30:41 AM
from WinCustomize ForumsWinCustomize Forums
Cell phone companies are BS. Don't think for a moment that it was a "mistake" on AT&T's part. Other companies do the same thing with their PDA's. The more net access you have in general, the higher chance you're going to have to be screwed.


Where does personal responsibiltiy play a factor here? 

These people did not shut their phones off, and knowingly had e-mail set to automatically check.  It's not the fault of the phone company.

Instead of blaming "the man" maybe people should step up and say "hey, we made the mistake".




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Zoomba
ZubaZ
Join Date 11/2001
+917
Reply #27 September 12, 2007 11:44:16 AM
from WinCustomize ForumsWinCustomize Forums
These people did not shut their phones off, and knowingly had e-mail set to automatically check. It's not the fault of the phone company.

Instead of blaming "the man" maybe people should step up and say "hey, we made the mistake".
It's the "knowingly" part that is the stickler here for me.  Yes they are responsible.

Should Apple (not AT&T) put an alert that they are roaming and allow for email or phone service to be turned off?

Should AT&T (not Apple) throw an alert if usage goes all crazy and shit?  My bank gives me a call every time my wife gets a bug to buy.  I think that falls under protecting everyone and is good customer service.

Should this guy get loud, raise a ruckus, try to get part of his money back, alert other folks and then STFU and pay the bill?  Oh yeah.

I'm not wringing my hands for this poor schmuck nor am I screaming for blood because the big-bad cell company is a thief.  I'm saying that there is a shared responsibility here that is lacking.
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Zoomba
DrJBHL
Join Date 04/2002
+4236
Reply #28 September 12, 2007 1:28:42 PM
from WinCustomize ForumsWinCustomize Forums
G-d! That really is awful....just a small question, though: If you weren't going to use your phones.....why did you take them?????

  
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Zoomba
ZubaZ
Join Date 11/2001
+917
Reply #29 September 12, 2007 1:45:07 PM
from WinCustomize ForumsWinCustomize Forums
If you weren't going to use your phones.....why did you take them?
Maybe becuase phones do other things than make calls.  Music, games, notes, contacts, etc. . . 
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Zoomba
Agrabren
Join Date 01/2006
0
Reply #30 September 12, 2007 2:12:59 PM
from WinCustomize ForumsWinCustomize Forums
The problem is, does AT&T just turn off their service? You're wife goes on a shopping spree, and you get a "CALL". On your "PHONE", which they had put to sleep. They didn't turn the phones back on during the trip, so there's no way for AT&T or Apple to tell them they're doing the wrong thing. Ideally, the phone should be set, by default, not to roam. Force the user to acknowledge roaming before continuing. If anyone can agree with this theory, the "big bad phone company" isn't at fault. Apple is. Apple made the software which seamlessly went to roaming. But then again, most people who love the iPhone and hate the cell companies want to point the blame to AT&T. Honestly? AT&T didn't have a lot of options for what they could do... They couldn't call, they shouldn't just stop service because the users bill is high... Rock and a hard place.
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Zoomba
The__Goo
Join Date 01/2002
+21
Reply #31 September 12, 2007 8:21:58 PM
from WinCustomize ForumsWinCustomize Forums
All I have to say to them is "iSUCKERS".

There, fixed that for you.



Thank you...lol



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Zoomba
joetheblow
Join Date 12/2001
0
Reply #32 September 13, 2007 2:43:07 AM
from WinCustomize ForumsWinCustomize Forums
Um... why you you bring a phone that your not going to use? There is almost no way I'm letting my family take phones with them on a trip (especially with pre-teens and teens) and somehow expect everything to go just a planned.


Secondly... how in the heck do you have that much email to down load that ends up costing you almost 5 grand? $25 per 20 megabytes goes into 5000 a whole bunch of times.

Third: I guess there is no off switch on the iPhone
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Zoomba
Agrabren
Join Date 01/2006
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Reply #33 September 13, 2007 9:49:23 AM
from WinCustomize ForumsWinCustomize Forums
Joe, they were roaming, so each connection had a "roaming" fee tacked on. It wasn't the number of megabytes they downloaded, it was the number of times the iPhone established a connection to check. And yes, you can turn off an iPhone, but you need to read the instructions, something most Apple users aren't as familiar with.
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