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Join Date 10/2006
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Stuck key issue

November 7, 2006 2:23:31 PM from Stardock ForumsStardock Forums
I am using the most recent version of Multiplicity PRO as is 10 other tech's in my group. We like your product, but really cant purchase any more licenses until the underlying issues are resolved...

As you probably already know, if someone were to hit cntrl+alt+del to unlock a secondary machine by accident (forgetting the cntrl+alt+bkspc), multiplicty delivers some odd behavior. Sometimes the result is that you cannot click on icons, sometimes alt or cntrl will just not function.... The remedy is to hit all of the previously used keys a couple times on the primary machine and then navigate back to the secondary’s. I have also found that at times the scroll wheel of my mouse will not work until I return to the primary, use it and then swap back to the secondary.

For this to be used in production within our firm, we need this bug worked out. There should be some error checking routines you could include to clear the buffer of stuck keys or input device actions in general. I was told by the sales rep that the bugs I had encountered in the shareware version would not be present in the live, yet I still have this issue.

Also, if a secondary machine is cycled I find that sometimes I will lose my mouse as I attempt to pass through it to a machine located to its side (move machine by machine away from the primary in a horizontal fashion). This will leave my mouse sometimes unresponsive for a short time after the secondary that had been rebooted is up and function, but sometimes it will leave it unresponsive for several minutes...

Additional info:

My configuration is matched almost identically throughout my team with minor variants in the case of x64.

My setup:
Primary: Winxp64
Secondary1: Winxp
Secondary2: Win2K

Variance setup.
Primary: WinXP
Seconary1: WinXP
Secondary2: Win2K


We are all on a version of Multiplicity Pro that reads 1.6 from within the app and 1.9 on the actual download utility program (using the stardock updater) not sure why these versions do not match)...

Can we get these issues resolved? Is there a setting somewhere I should have opted to enable?
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ronad
jennybean
Join Date 07/2005
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Reply #1 November 8, 2006 1:56:17 PM
from Stardock ForumsStardock Forums
Hello ronad,

I will pass this on directly to our technical support department, and they will get back with you as soon as they can.

Thanks,
Jenny
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ronad
ronad
Join Date 10/2006
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Reply #2 November 8, 2006 2:40:50 PM
from Stardock ForumsStardock Forums
Additional issue in relation to machines being cycled.

While a secondary is in the reboot process, the primary machine tends to grab the mouse control back on a cycle. Seems like every 20 seconds or so while a secondary machine is rebooting the mouse control will revert to the primary without warning
(ie. I’m closing applications on a secondary and notice the cursor is unresponsive, look over to my main machine and find that I have just shut down a RDP session).

This is a critical issue as it has a great potential for disaster. For our work in IT we are cycling machines often to test applications against our build process. This sort of unreliability could be the kind of thing to force us to stop using this product as our primary machines are always running sensitive applications such as AD and VMWare management tools.


Any sort of rush on the bug squashing would be greatly appreciated, it was hard getting the momentum to allow this tool into our environment, I would hate to see it go. I for one find it to be a VERY useful tool for my day to day work, the others were just starting to warm up to it before these issue were uncovered.
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ronad
ZubaZ
Join Date 11/2001
+917
Reply #3 November 8, 2006 2:52:50 PM
from WinCustomize ForumsWinCustomize Forums
What is the method of networking between the PCs?
Is it possible to try a firewire or Cat5 crossover cable?
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ronad
ronad
Join Date 10/2006
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Reply #4 November 8, 2006 4:54:36 PM
from Stardock ForumsStardock Forums
The PC's are connected via a 10/100 hub, which in turn, is uplinked to the production network at our workplace. The machines in question are all on the same hub in each instance respectively. (Not all 10 users on the same hub, but rather 3 machines per user connected to their own hub)

Cross over and firewire are not an option for use, but where these are separate hubs/switches ranging in brand, I am not sure that would yield any test results that could lead to a resolution.

Is this suggestion meant as a resolution or for troubleshooting?




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ronad
ZubaZ
Join Date 11/2001
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Reply #5 November 8, 2006 5:05:26 PM
from WinCustomize ForumsWinCustomize Forums
Troubleshooting.
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ronad
ronad
Join Date 10/2006
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Reply #6 November 9, 2006 11:18:08 AM
from Stardock ForumsStardock Forums
Sorry Zubaz,

I just don’t have time to pull all my machines off the network and link them in that fashion, also some of the machines do not have firewire - so the alternate connection method isn’t feasible in this situation.

Thanks for the troubleshooting suggestion though, I do appreciate it.

Are you with Stardock or just a friendly board member?

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ronad
ZubaZ
Join Date 11/2001
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Reply #7 November 9, 2006 12:16:26 PM
from WinCustomize ForumsWinCustomize Forums
friendly board member


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